Manager - IRROPS Programs & Strategy (Hybrid)
United Airlines•Chicago, IL
452d
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About The Position
The Manager of Irregular Operations (IRROPS) Programs at United Airlines is responsible for leading enterprise programs that enhance the employee and customer experience during travel disruptions such as delays and cancellations. This hybrid role involves collaboration with various operational groups to identify and implement process improvements, develop tools, and manage change effectively. The position focuses on creating a service recovery strategy that emphasizes customer self-service and requires strong leadership and analytical skills to drive innovation and operational excellence.
