Manager - IP Video Operations

Spectrum-posted about 1 year ago

$98,900 - $175,300/Yr

Full-time • Mid Level

Remote • Greenwood Village, CO

10,001+ employees

Telecommunications

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This position is responsible for the deployment, operation, and restoration of video products and solutions. The role involves driving strategic direction and managing video operations staff across various platforms and locations, ensuring stable product delivery aligned with company initiatives. The position also supports regional and market operations to enhance customer experience.

Report to senior management on weekly & monthly metrics on incidents, outages, impairments, support tickets, and deployments.
Provide on-call support for all issues reported by the Network Operations Center.
Ensure effective outage management and drive issues to root cause.
Ensure teams follow correct procedures, policies, and documentation requirements for all production change deployments.
Guide/mentor the team through Kubernetes infrastructure build outs in AWS, deployment of software applications through DevOps tools Jenkins, ArgoCD, monitoring & alerts through Datadog & Splunk, and security practices.
Identify resource and equipment requirements, efficient capacity planning, and manage software and hardware availability.
Task allocation and performance evaluation of team members.
Project scheduling and resource management using JIRA.
Meet with stakeholder teams and conduct regular team meetings, and track deployments/project progress.
Interview candidates and hire technical resources.
Conduct performance reviews of team members and identify areas of improvement, give feedback, and recommend for promotions or salary increments.
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Research issue and resolution of action items as needed and directed by Charter.
Ensure that all engineers have an active development plan and are progressing in their skill sets.

Bachelor's Degree in Computer Science, Network Management, Information Systems, Electrical Engineering or related field, or equivalent work experience.
Minimum five (5) years of experience in Video Control and Distribution Systems.
Minimum three (3) years of Engineering management experience.
2+ years of experience in AWS, Kubernetes, Datadog, Splunk, DevOps tools, and JIRA to guide team members as needed.
Ability to provide 27x7 operation support for IP Video issues.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
Strong ability to handle multiple projects and tasks.
Ability to supervise and motivate team members.
Strong ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
Strong knowledge of IP Video solutions.

Comprehensive pay and benefits package that rewards employees for their contributions.
Support for all aspects of employee well-being.
Incentive-based compensation such as bonuses.

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