Manager, Investor Services

SS&C Technologies•New York, NY

7d•$90,000 - $110,000•Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Manager, Investor Services Locations: New York, NY | Hybrid Get To Know Us: The team is responsible for evaluating, verifying, and processing service requests from shareholders, institutions, third‑party entities, broker/dealer operations, and client fund or stock groups. This includes processing mutual fund and/or stock transactions and maintaining accurate shareholder records and strong client relationships. The team brings deep expertise in mutual fund and stock operations to ensure accuracy, compliance, and service excellence. Our team manages the intake, documentation, processing, and troubleshooting of requests from shareowners, institutions, the NSCC, the DTC, and broker/dealers. We exercise broad decision‑making authority within established company policies to support business goals.

Requirements

Bachelor’s Degree in Finance, Business Administration or similar field
6+ years’ experience in Investor Services or related field financial services industry with a least 2 years in a leadership or supervisory capacity
Excellent client relationship management skills with a proven ability to communicate effectively with institutional investors.
Demonstrated ability to manage complex projects and work effectively with corporate executives.
Excellent communication skills, including written, listening and presentation abilities
Demonstrated ability to manage and motivate a team, fostering a positive and productive work environment.
Strong knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department (e.g., AML/KYC compliance, FATCA, CRS)
Strong understanding of various investment vehicles (e.g., private equity, hedge funds, mutual funds) and their associated investor servicing requirements.
Proficiency in investor relations software and Microsoft Office Suite (especially Excel).
Exceptional organizational skills and attention to detail.
Ability to work effectively in a fast-paced, deadline-driven environment.
Strong problem-solving and analytical abilities.

Nice To Haves

FINRA Series 6 or 7 license preferred but not required.

Responsibilities

Manage and mentor a team of Investor Services professionals, fostering a collaborative and high-performing work environment.
Oversee the end-to-end processing of investor subscriptions, redemptions, transfers, and other capital activity, ensuring compliance with fund documents and regulatory requirements.
Act as a primary point of contact for a portfolio of institutional clients, addressing inquiries, resolving issues, and building strong, trusted relationships.
Ensure accurate and timely delivery of investor statements, capital calls, distribution notices, and other investor-related communications.
Monitor and enhance operational workflows and procedures to improve efficiency, accuracy, and client satisfaction.
Collaborate with internal departments, including fund accounting, legal, and compliance, to ensure seamless service delivery.
Stay abreast of industry best practices, regulatory changes, and technological advancements in investor services.
Develop and implement training programs for the Investor Services team to enhance their skills and knowledge.
Participate in client due diligence meetings and present on investor services capabilities.
Assist in the preparation of management reports and metrics related to investor activity and team performance.