Manager, Investor Services
About The Position
We are looking for a Manager, Investor Services to join our team. In conjunction with the Director of Investor Relations, the Manager, Investor Services will oversee the Investor Services team in support of Public Storage’s broader external and internal stakeholder efforts. The role will work with key constituents in administering these efforts, which include supporting retail shareholders and limited partners, collaborating on company filings, communications and distributions, assisting capital markets issuance and redemptions, and additional responsibilities that will afford broad exposure to Public Storage’s best-in-class operations.
Requirements
- 5+ years of experience in an investor services (as described above), shareholder services, and/or finance/accounting related function
- 5+ years working with shareholders and limited partners
- 3+ years of management experience with demonstrated success in a leadership role (coaching, developing, performance management)
- Excellent Adobe Acrobat and Microsoft Office skills with a focus on Excel, Word, and PowerPoint
- Familiarity with company filings, compliance, and annual reporting requirements
- Experience collaborating with or managing vendors and market infrastructures (NYSE, DTC, transfer agents, financial printers, newswire providers)
- Excellent interpersonal, verbal, editing, and written communication skills
- Executive presence with the ability to influence, build trust, and partner effectively from staff to executives
- Proven ability to exercise sound judgment and maintain strict confidentiality when handling sensitive information, issues, and escalations
- Strong work ethic and ability to support multiple projects in parallel and prioritize competing demands under the pressure of time-sensitive deadlines
Nice To Haves
- Knowledge of shareholder / limited partner tax-related documentation (e.g., Forms 1099, K-1s) a plus
Responsibilities
- Oversee and support the Investor Services team in administering Public Storage’s internal and external stakeholder efforts
- Coordinate recurring and special communications (e.g. news releases) and oversee timely distribution to relevant stakeholders
- Coordinate quarterly distributions and support security issuances/redemptions/exchanges (debt, preferred equity, common equity) with internal teams and external counterparties to ensure accuracy and seamless execution
- Lead retail shareholder and limited partner inquiries (filings, ownership, transfers, tax bases, Forms 1099), ensuring service-level responsiveness and accurate guidance
- Lead shareholder and limited partnership administration, including dividend distributions, tax statement preparation, consent solicitation, and tender offers
- Serve as a central point of contact between shareholders/limited partners and internal/external stakeholders; document roles, systems, and processes to ensure seamless handoffs
- Prepare non-financial components of annual reports, assist with annual proxy preparation, and coordinate the Annual Shareholder Meeting
- Manage key external relationships, including the New York Stock Exchange (NYSE), The Depository Trust Company, transfer agents, financial printer, and news release provider
- Manage administrative aspects of Investor Services team, including contracts, invoices, and the Investor Relations website
- Execute recurring or special projects for internal parties, including the executive team, Board of Trustees, and other key constituents
- Ensure operational procedures and controls are followed, escalate appropriately, and drive process improvements and automation to eliminate bottlenecks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
