Manager - Investor Reporting (On-site)

Servicing•Tempe, AZ

1d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Manager - Investor Reporting is responsible for supervising the preparation of assigned monthly reports and remittances. The ideal candidate will have experience balancing complex trades based upon various cutoff dates as well as experience leading dynamic teams and processes. Direct Reports Team Lead Investor Reporting Sr Investor Reporting Analyst Investor Reporting Analyst II Investor Reporting Analyst Principal Duties Confirm monthly reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy. Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures. Teach reporting skills and research methods to the team while constantly looking to improve performance and innovate through automation. Partner with Investor Accounting as well as internal departments to ensure investor record is correctly reflected both in reporting and the system of record. Ensure monthly reconciliation outages are researched and resolved timely and correctly. Work with internal Investor Control team to ensure accurate information is supplied for various audits both internal and external. Confirm reports, and wire requests are being sent timely as it relates to the monthly reporting and remittances. Review reports before they are submitted externally. This includes checks for formatting issues, month-over-month consistency issues, contract billing agreement, full balance roll forward, and large transaction investigation. Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied. Develops and enhances operational procedures. Perform other duties and special projects as assigned by management. Education and Experience Requirements Bachelor's Degree in Accounting or Finance preferred. 6-8 years of Mortgage Servicing with 3+ years Investor Reporting experience required. Knowledge, Skill, and Ability Requirements Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas. Proficient in MS Word and PowerPoint SQL or other database reporting experience preferred Servicing Director knowledge a plus Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically. Strong communication skills to interact with Senior Management and other business units. Working understanding of operational risks and related controls. Understanding of RegAB and USAP Guidelines Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Requirements

6-8 years of Mortgage Servicing with 3+ years Investor Reporting experience required.
Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas.
Proficient in MS Word and PowerPoint
Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
Strong communication skills to interact with Senior Management and other business units.
Working understanding of operational risks and related controls.
Understanding of RegAB and USAP Guidelines
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor's Degree in Accounting or Finance preferred.
SQL or other database reporting experience preferred
Servicing Director knowledge a plus

Responsibilities

Confirm monthly reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy.
Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures.
Teach reporting skills and research methods to the team while constantly looking to improve performance and innovate through automation.
Partner with Investor Accounting as well as internal departments to ensure investor record is correctly reflected both in reporting and the system of record.
Ensure monthly reconciliation outages are researched and resolved timely and correctly.
Work with internal Investor Control team to ensure accurate information is supplied for various audits both internal and external.
Confirm reports, and wire requests are being sent timely as it relates to the monthly reporting and remittances.
Review reports before they are submitted externally. This includes checks for formatting issues, month-over-month consistency issues, contract billing agreement, full balance roll forward, and large transaction investigation.
Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied.
Develops and enhances operational procedures.
Perform other duties and special projects as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions