Manager Investigator Site Services

Thermo Fisher Scientific•Highland Heights, KY

56d•Onsite

About The Position

This is a fully onsite role based at our Global Central Lab in Highland Heights, KY, a suburb of Cincinnati, OH. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate. Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background check, which includes a drug screening. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. Discover Impactful Work: Manages a large team and provides oversite of the daily operations for the department, ensuring efficiency and execution of customer service for the investigator sites. Serves as operational liaison between the sites and other functional groups within the lab network. Ensures a high level of support, service, reliability and availability to external site coordinators and internal departments. Manages team workload and assists with key performance indicator matrices to surface inefficiencies and assist in providing solutions. A Day in the Life: Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. Manages the appropriate staffing levels to meet business and client needs. Manages the day-to-day activities of the department to ensure all issues are resolved in a timely manner. Serves as subject matter expert for the software used within the department. Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.) Manages department processes, training and SOPs to improve service and efficiency within the department. Assesses and implements new training for new hires and/or process changes. Contributes to the development of user requirements for improving and enhancing services. Actively assists during sponsor audits and supports audit readiness. Supports the team leads and acts as a backup to for the management team. Keys to Success:

Requirements

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
1+ year of leadership responsibility
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Firm management skills and business acumen
Strong attention to detail
Strong organizational, judgment, analytical, decision-making and interpersonal skills to manage complex projects in parallel and manage rapidly changing priorities
Effective at influencing, negotiation and problem resolution
Strong verbal communication skills
Ability to be professional, including communicating with and consulting external clients
Ability to utilize proper channels of communications to voice concerns and suggestions
Ability to maintain confidentiality of client protocols and study data
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel to other sites in the area, overnight travel would be extremely limited.

Responsibilities

Manages a large team and provides oversite of the daily operations for the department, ensuring efficiency and execution of customer service for the investigator sites.
Serves as operational liaison between the sites and other functional groups within the lab network.
Ensures a high level of support, service, reliability and availability to external site coordinators and internal departments.
Manages team workload and assists with key performance indicator matrices to surface inefficiencies and assist in providing solutions.
Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
Approves courses of action on salary administration, hiring, corrective action, and terminations.
Reviews and approves time records, expense reports, requests for leave, and overtime.
Manages the appropriate staffing levels to meet business and client needs.
Manages the day-to-day activities of the department to ensure all issues are resolved in a timely manner.
Serves as subject matter expert for the software used within the department.
Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.)
Manages department processes, training and SOPs to improve service and efficiency within the department.
Assesses and implements new training for new hires and/or process changes.
Contributes to the development of user requirements for improving and enhancing services.
Actively assists during sponsor audits and supports audit readiness.
Supports the team leads and acts as a backup to for the management team.