Manager, Intelligence

Crisis24•Rolling Meadows, IL

6d•Onsite

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a GSOC team of eight (8) analysts. The ideal candidate will have a deep understanding of security intelligence operations, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports. Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24’s implementation of the 24/7 Intelligence GSOC and execute tasks related to the client’s integrated risk management and global security program. The PM will be located at the client’s Rolling Meadows, IL office and will be available to travel on occasion.

Requirements

Bachelor’s degree required; Master’s degree or equivalent experience is preferred
Minimum of seven (7) years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required. Previous 24/7 GSOC experience and managing at least one direct report preferred.
Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills
Extensive customer service experience in a client-facing role
Experience mentoring analysts and leading complex projects with multiple participants or analysts
Effective problem-solving and multi-tasking skills with the ability to organize and prioritize work with little supervision
Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts
Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
Knowledge of Google Earth and Maps
Self-motivated, highly flexible, and possesses a strong initiative

Nice To Haves

Extensive knowledge of analytic techniques and tradecraft a plus
Subject matter expertise in a location, security-related topic, or analytic process preferred
Foreign language and travel experience preferred
Experience overseeing other analysts' work and ensuring analysis meets company standards
Demonstrated ability to provide constructive feedback
Demonstrated ability to manage personnel
Demonstrated client interface and management skills
Effective problem-solving, time management, and people management skills

Responsibilities

Serve as primary liaison between the client and the client’s dedicated Crisis24 GSOC
Set priorities for the GSOC, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables in a timely manner, and direct the GSOC’s response to incidents
Oversee the GSOC’s operations and intelligence functions, including intelligence collection, quality control, training, and delivery of GSOC products
Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs
Available for immediate consultation and informal information sharing with the on-duty team, as required
Backfill for analyst shifts as required
Regularly collaborate and benchmark with other Crisis24 managers and teams
Understand the client's footprint and interests to anticipate client needs
Deliver oral and written intelligence and programmatic briefings to members of the client’s security team or business leadership teams
Maintain relevant client metrics and produce regular reports
Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)
Other duties as assigned within the scope of the dedicated client program