Manager, Integration Engineering

Amwell

4h

About The Position

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview Reporting to the Director of Technical Delivery, the Manager, Technical Delivery will play a critical role in Technical Services as we continue to build out our new Converge platform and migrate our clients from legacy solutions to cloud service-oriented solutions. They will build, lead and mentor a multi-disciplinary team of engineers, cultivating execution and decision-making, all while ensuring customer satisfaction and propelling our team to execute on projects with quality and efficiency. Projects will be a mix of billable and non-billable corporate and client development projects related to our application framework, HL7/FHIR integrations, internal AI initiatives and our consumer-facing website among others. Operating with speed and scalability in mind, they will provide thought leadership and drive the strategy by which we expand billable development services for our client base inclusive of health systems, health plans, employers, and vendors. They will leverage their technical expertise, advanced communication and relationship management skills to nurture and influence both internal and external parties.

Requirements

• 5+ years of experience in a managerial role with a proven track record of leading teams and driving results
• 5+ years of hands-on experience scoping and/or developing integration solutions that enable the flow of information between major clinical and ancillary systems i.e., registration, scheduling, billing, order entry, EMRs, HIEs.
• Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7, FHIR and HIE integration profiles.
• Expertise with interface engines and/or enterprise service bus architectures. Lyniate Rhapsody experience is preferred.
• Experience working with SOAP and REST based web services.
• Working knowledge of networking protocols (e.g., TCP/IP, HTTP, FTP, SOAP, …)
• Strong knowledge of SQL and scripting languages is required (Groovy, JavaScript, Python, …)
• Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
• Experience with SSO, SAML 2.0, and Auth0.
• Experience with Agentic AI (Vertex AI and/or Amazon Bedrock)
• A bias to action & ability to foster creativity, help teams generate ideas and new ways of doing business.
• Dynamic speaker with the ability to lead highly technical discussions using MS Office suite with all levels in a client organization and devise custom solutions where appropriate.
• Skilled relationship-builder and cross-functional collaborator with proven leadership and teamwork abilities, able to manage priorities and drive results across all stakeholders in a remote-first culture.
• Strong analytical and problem-solving skills; ability to drive creative, efficient solutions.
• Ability to set priorities, guide your own learning and contribute to domain knowledge.
• Ability to multitask with proven tight deadline experience in a fast paced and dynamic environment.
• Experience evaluating vendors, products, and tools to determine business and technical viability.
• BS (or higher, e.g., MS, or Ph.D.) in Computer Science, Engineering or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.

Nice To Haves

• Prior experience migrating a large client base from legacy to SOA-based, multi-tenant technology is a plus.

Responsibilities

• Lead and coach a team of diversely skilled engineers and interoperability specialists by defining team and individual goals, managing performance, and encouraging continuous skill growth.
• Define, communicate, and continuously improve cross-functional processes in support of new billable development services that will ensure accurate capture of requirements, accurate scope estimations, client satisfaction, high quality code and on-time delivery.
• Lead the strategy to migrate existing HL7 clients from their custom legacy implementations to our cloud SAAS Converge platform.
• Lead the design, development, and implementation of internal AI solutions
• Create, measure, and monitor actionable performance metrics that convey the state of our operations and measure impact to clients. Align and motivate the team to deliver with these metrics in mind.
• Coordinate and collaborate with multiple disciplines at Amwell (Engineering, Dev Ops, Product, UI/UX, Marketing, Professional Services, Business Intelligence) to convey client needs, articulate technical challenges and blockers while staying abreast of new functionality and roadmap items.
• Partner with Core R&D architecture to design technical apps and solutions that meet the needs of our clients/partners but also adhere to guiding corporate principles for software development, security, and performance. Ensure alignment of technical dependencies across teams.
• Become an expert on Amwell platform and opportunities for an external party to integrate with Amwell.
• Be able to present highly technical concepts to a wide variety of audiences including C-suite and devise creative solutions to solve client needs using platform components.
• Willingness to be hands-on when required, and own problems entirely and seek out knowledge or inputs you are missing to reach resolution.
• Provide high levels of guidance and direction on project work including documentation, making sure that new projects fit in with the overall technical vision of Amwell and the client.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees