Manager, Intake

AdaptHealth, LLC • Raleigh, NC

89d

About The Position

Responsible for the management of the intake process functions within a region. Works as a liaison between all departments within the region to improve processes and efficiencies. Works with referral sources to understand their unique needs and preferences to increase their loyalty to AdaptHealth. Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications. Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry. Ensures staff is appropriately trained and held accountable for achieving departmental standards and goals. Identifies root cause issues and works with others to improve overall processes.

Requirements

• Associated degree or equivalent required; Bachelor’s degree preferred.
• Three (3) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required.
• Two (2) years of HME claims experience is preferred.
• Exact job experience is considered any of the above tasks in a Medicare certified Pharmacy, Diabetic or medical supplies environment that routinely bills insurance.

Nice To Haves

• Leadership Skills
• Strong ability to co-manage in a multi-site environment.
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.

Responsibilities

• Responsible for oversight of Intake staff.
• Identifies root cause issues with referral processes and works with others to improve overall processes.
• Involved in the management of retail, confirmation, or routing functions as necessary.
• Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications.
• Creates an expectation of excellence, and improves staff performance, development, and morale through timely, fair, and accurate performance evaluations, daily coaching, mentoring, and appropriate corrective action as needed.
• Responsible for the collection of patient financial responsibility.
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
• Ensures phones are answered and emails are responded to in a timely manner.
• Ensures achievement of compliance standards.
• Responsible for holding self and team members accountable.
• Contributes to the development and/or maintenance of Standard Operating Procedures that support the work of the team.
• Ensures that the actions of the team and others support the achievement of our Patient Experience scores.
• Assumes on-call responsibilities during non-business hours in accordance with company policy.
• Resolves customer complaints or answers customers' questions regarding products or services.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Performs other related duties as assigned and works outside of normal business hours as needed.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees