Manager Inside Sales

United Site Services • Meridian, ID

74d • $62,600 - $94,000

About The Position

The Manager, Inside Sales provides strategic direction and leadership to the Inside Sales team, driving revenue growth and ensuring high-quality customer interactions. This role focuses on developing and executing sales strategies, optimizing team performance, and fostering collaboration across departments. The Manager, Inside Sales plays a critical role in expanding USS's market presence and ensuring the success of sales initiatives.

Requirements

• Associate degree from two-year college or technical school or a combination of relevant education and experience.
• 5 years of sales experience.
• 3 years of supervisory experience in call center/inside sales field and/or training or equivalent combination of education and experience.
• Proven ability to build and maintain strong customer relationships, drive business growth, and collaborate cross-functionally.
• Advanced proficiency in Microsoft Office and CRM platforms, with Salesforce experience preferred.
• Expertise in value-based selling, sales strategy execution, and differentiating USS offerings.
• Strong analytical skills to interpret sales data and adjust strategies accordingly.
• Exceptional leadership, coaching, and communication abilities to develop high-performing teams and secure long-term contracts.
• High adaptability, problem-solving skills, and a results-oriented mindset to navigate dynamic sales environments and exceed targets.

Responsibilities

• Develop and implement targeted sales strategies to drive revenue growth.
• Provide competitive market assessments, sales training, and pricing support.
• Collaborate with marketing and advertising teams to promote USS products and services.
• Set individual sales quotas, track performance, and implement corrective actions when necessary.
• Monitor and analyze sales performance data to identify trends and opportunities.
• Oversee inbound and outbound sales activities to maximize efficiency and customer satisfaction.
• Capture, grow, and retain books of business.
• Hire, train, and develop Inside Sales Account Executives to ensure continuous improvement.
• Provide guidance to Sales Supervisors on account growth strategies, pipeline development, and customer engagement best practices.
• Facilitate ongoing training programs for Supervisors and Account Executives to enhance their ability to coach Account Executives on consultative selling and relationship management.
• Conduct regular call monitoring, performance audits, and coaching sessions.
• Monitor team workflows and implement strategies to improve efficiency in managing pipelines, account retention, and lead conversion.
• Ensure accuracy and consistency of all sales data within CRM and sales management systems.
• Oversee and approve payroll system entries for the team.
• Act as an escalation point for customer concerns while ensuring the team delivers exceptional service to retain and expand existing accounts.
• Resolve complex pricing and contract issues to support sales efforts.
• Partner with other departments to address internal operational challenges and asset coordination.
• Perform additional duties as assigned.

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Waste Management and Remediation Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees