Manager, Inside Sales

Adapthealth • Brentwood, TN

103d

About The Position

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. The Manager, Inside Sales is responsible for overseeing and leading the day-to-day activities of the Inside Sales team, including domestic and offshore teams. The Inside Sales Team is responsible for building relationships with referral sources to generate steady referrals that meet sales quotas, ensuring continuity between the community physician practice or post-acute setting and the home setting in order to maximize patient satisfaction of home health services; optimizing patient safety, comfort, and well-being; improving awareness and confidence among healthcare professionals, physicians and patients regarding current home health options and capabilities; and coordinating referrals to ensure timely admission and appropriate patient care based on doctor's referrals.

Requirements

• Associate's degree from an accredited college or university is required, a bachelor's degree is preferred.
• Three (3) years' work related in health care administrative, customer service, inside sales, call center or management regardless of industry required.
• Two (2) years of work-related experience in B2C Sales is preferred.
• Exact job experience considered must be DME Sales.

Responsibilities

• Oversees designated Inside Sales domestic and offshore staff to ensure all Inside Sales functions are worked within the established timeframes.
• Provides day-to-day management of activities and processes of Inside Sales team regardless of location.
• Works with Team Leads and Supervisors to create daily, weekly, monthly, and quarterly key performance indicators for staff.
• Tracks, trends, and publishes ongoing metrics for Inside Sales.
• Complies with federal, state, and local legal and healthcare regulations.
• Maintains abreast of new and upcoming regulations, as well as healthcare industry trends.
• Provides feedback and recommendations on improving systems and processes.
• Holds self and team members accountable for meeting performance expectations.
• Conducts daily/weekly audit and follow-up of 'Parachute Health - Inside Sales Dashboards.'
• Improves processes within department emphasizing quality and efficiency, while identifying and removing barriers.
• Anticipates and resolves problems while demonstrating good judgment.
• Reports audit metrics for employees in order to monitor accuracy and productivity rates.
• Takes escalated phone calls that cannot be effectively resolved by team members.
• Oversees the team's progress in onboarding referrals to the Parachute Health Order Portal using multiple methods including Push back, Oxygen Recerts, fax back program, cold call, working non-qualified orders and requests from sales team.
• Evaluates interrelationship of referral source, medical team and reimbursement concerns and strives to make fact-based, balanced decisions.
• Works with Director and Vice President of Sales to develop and maintain best processes and practices for the Inside Sales Team.
• Coordinates, conducts, and attends regular Inside Sales Team meetings.
• Understands and maintains focus on most profitable business lines.
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase referral source/patient satisfaction.
• Shares information and expertise with peers to enable them to be effective.
• Other duties as assigned.

What This Job Offers

• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree