Manager, Inside Sales (Multifamily EAST) - New Braunfels, TX

HD Supply Management•New Braunfels, TX

42d•Hybrid

About The Position

Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.

Requirements

Typically requires BS/BA in a related discipline.
Generally 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.

Nice To Haves

Proven experience managing individual contributors (e.g., Inside Sales Representatives or similar roles) with a strong track record of driving team performance and achieving sales targets.
Solid understanding of Inside Sales operations, preferably within B2B or distribution environments serving the multifamily or property management industry.
Ability to execute sales strategies that support organizational goals and deliver measurable revenue growth.
Skilled in using data and CRM tools to track KPIs, maintain accurate forecasts, and make informed decisions to improve team performance.
Experience supporting process improvements and contributing to change initiatives within a sales organization.
Strong coaching and development skills, fostering a culture of accountability, engagement, and continuous improvement among team members.
Familiarity with multifamily customer needs and buying behaviors, including property management, maintenance, and procurement processes.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders across the organization.

Responsibilities

Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions.
Administers guidelines for consistent quoting.
Supports, tracks, and measures all inside sales initiatives.
Monitors sales and delivery plans for the inside sales team.
Researches and prepares sales orders and quotes for customers according to specifications and information provided.
Provides reliable information regarding product specifications, product suitability, pricing and availability.
Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery.
Follows-up with customers to ensure satisfaction.
Follows up on all sales orders to ensure full shipment/fulfillment.
Reviews the daily reporting and expedites customer delivery needs.
Handles customer inquiries and problem resolution when an outside salesperson is not available.
Contributes to add-on sales by maintaining a high level of product knowledge.
Attends all assigned product training.
Observes and evaluates performance, provides instruction and assigns duties.
Provides coaching and development for sales acumen enhancement and team engagement.