Manager, Inside Sales (Multifamily) - New Braunfels, TX

HD Supply•Arlington, TX

21h•Hybrid

About The Position

Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.

Requirements

Typically requires BS/BA in a related discipline.
Generally 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.

Nice To Haves

Proven experience managing Inside Sales teams, including strategic prospecting and cultivating new partnerships across multiple sales verticals.
Broad understanding of Inside Sales operations and business development strategies within B2B environments, ideally in distribution or related industries.
Skilled in leveraging CRM systems and data analytics to segment markets, prioritize leads, and guide performance-based decisions.
Experience implementing outreach strategies that build long-term customer relationships and strategic partnerships.
Demonstrated success in coaching and developing sales talent to excel in prospecting, consultative selling, and closing new business.
Familiarity with diverse customer segments and buying behaviors across multiple industries, including procurement and operational decision-making.
Excellent communication, negotiation, and relationship-building skills, with the ability to influence stakeholders and collaborate across departments.

Responsibilities

Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions.
Administers guidelines for consistent quoting.
Supports, tracks, and measures all inside sales initiatives.
Monitors sales and delivery plans for the inside sales team.
Researches and prepares sales orders and quotes for customers according to specifications and information provided.
Provides reliable information regarding product specifications, product suitability, pricing and availability.
Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery.
Follows-up with customers to ensure satisfaction.
Follows up on all sales orders to ensure full shipment/fulfillment.
Reviews the daily reporting and expedites customer delivery needs.
Handles customer inquiries and problem resolution when an outside salesperson is not available.
Contributes to add-on sales by maintaining a high level of product knowledge.
Attends all assigned product training.
Observes and evaluates performance, provides instruction and assigns duties.
Provides coaching and development for sales acumen enhancement and team engagement.