Manager, Inpatient Care Management, Full Time, Bethlehem Campus

St. Luke’s University Health Network•Bethlehem, PA

16d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Manager, Care Management is responsible for the daily oversight of operations in the Care Management Department including participation in planning, developing, and implementation of care management initiatives.

Requirements

Bachelor of Science degree in Nursing or MSW degree required upon hire.
Registered Nurse or Social Worker with current license to practice in the State of Pennsylvania or seeking Pennsylvania licensure through reciprocity (RN or LSW/LCSW) required.
NJ RN or LSW licensure required for Warren Campus.
Bachelor of Science in Nursing required within 5 years.
Minimum 5-7 years of care management experience in a health care setting required.
Minimum 2-3 years of leadership experience required.

Nice To Haves

Advanced degree and Case Management Certification preferred.

Responsibilities

Assumes responsibility/accountability for planning, organizing, and managing the functions necessary to facilitate care coordination, utilization management, and discharge planning.
Performs direct administrative functions for the department including but not limited to payroll, staffing/scheduling, organization of monthly staff meetings, ensuring yearly evaluations, competencies, and educational requirements are completed.
Provides staff with ongoing necessary information, education, support, and coaching to foster an environment of knowledge, critical thinking, and accountability.
Works closely with appropriate campus and network leadership and providers in the development and attainment of departmental, campus, and network goals.
Monitors and manages data pertinent to departmental goals including, but not limited to length of stay, readmissions, discharge efficiency, patient experience, and employee engagement and develops and implements solutions to address barriers to achieving goals.
Assures that care management services are provided consistent with the requirements of regulatory agencies and internal policies and procedures.
Maintains operational budgets, productivity, and fiscal responsibility in collaboration with finance.
Promotes customer satisfaction and addresses issues in accordance with hospital policy on complaints and grievances.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Other duties as assigned.