Manager, Infrastructure (Endpoint Engineering)

Medpace•Cincinnati, OH

40d•Onsite

About The Position

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Infrastructure to join our Information Technology team. As a Desktop Engineering Manager, you will oversee administration of the enterprise desktop, mobile device, and conference room A/V environments. Through a team of staff, consultants and managed service providers, uses Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to engineer and support the core desktop environment, and provide support for Tier III desktop and user incidents.

Requirements

Bachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;
7+ years of progressively responsible experience in an IT user or system support capacity;
Prior experience in project management, execution, and delivery to customers;
Microsoft Windows and MacOS system features, settings, and installation;
Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;
Advanced working knowledge of Apple iPhone and Android mobile device interoperability;
Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and thirdâparty applications;
Active Directory, Group Policy, JAMF and their use for managing user and computer objects;
Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;
Ability to understand and write scripts in PowerShell and/or VBScript;
Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS;
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.

Responsibilities

Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;
Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;
Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace's Microsoft Intune, Microsoft 365, and Azure environments;
Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace's new hire needs and refresh program requirements;
Recommends and implements improvements to desktop architecture and design or redesign;
Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;
Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
Manages handheld mobile device fleet using MDM; and
Stay current on emerging technologies and new capabilities in the market.