Manager Information Technology

Lake Nona Wave Hotel•Orlando, FL

1d•Onsite

About The Position

The IT Manager is responsible for overseeing day-to-day information technology operations at the property level, ensuring reliable, secure, and efficient technology services for hotel operations, team members, and guests. This role serves as the operational bridge between IT Technicians and the IT Director, providing leadership, prioritization, and first-level decision-making while supporting compliance, security, and system stability

Requirements

Associate Degree in Information Technology or equivalent combination of education, certification, and experience
Minimum 3–5 years of IT support experience; hospitality or multi-property experience preferred
Demonstrated experience supporting Microsoft operating systems and Microsoft 365 applications
Working knowledge of networked computer environments, including basic networking and wireless (Wi-Fi) systems
Experience supporting hotel systems including PMS, POS, and key systems preferred
Demonstrated leadership capability or experience in a lead or supervisory IT role
Strong written and verbal communication skills with the ability to work effectively with non-technical users
Strong organizational and time management skills in a fast-paced environment
Flexible to work evenings, weekends, holidays, and occasional on-call schedules

Responsibilities

Provide day-to-day oversight of property IT operations, ensuring system uptime and service continuity across guest-facing and back-of-house environments
Serve as the primary escalation point for IT Technicians, resolving issues prior to escalation to the IT Director
Lead, assign, and prioritize work for IT Technician(s), including scheduling, workflow management, and follow-up on open issues
Oversee ticket workflow and ensure timely resolution of end-user support requests based on operational impact
Support and coordinate installations, upgrades, and maintenance of hotel technology systems and hardware
Act as the property-level project lead for assigned IT initiatives, coordinating timelines, testing, and post-implementation support
Maintain and validate documentation for hardware inventory, system configurations, software licensing, and access controls
Serve as the primary on-site liaison for IT vendors, coordinating service calls and validating issue resolution
Oversee warranties, replacements, and lifecycle tracking of IT equipment, escalating needs as appropriate
Support execution of IT security standards, PCI-DSS requirements, scans, and remediation activities under the direction of the IT Director
Ensure adherence to CoralTree IT policies, standards, and security practices at the property level
Partner with hotel department leaders to support technology enhancements and operational needs
Identify system inefficiencies and recommend improvements that enhance productivity, reliability, and guest experience
Provide after-hours or on-call support for critical system issues as required
Perform all other duties as assigned