Manager, Information Technology - School of Architecture

University of Miami•Coral Gables, FL

3d•Onsite

About The Position

The University of Miami IT Department-School of Architecture has an opportunity for a full-time Manager, Information Technology to work in Coral Gables, Florida. The Manager, Information Technology analyzes and directs the activities of the IT department and supervises all assigned IT staff. The incumbent also ensures continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination. Core Job Functions: Designs improved work systems by revising work standards, policies, and procedures, employee work method and utilization, and staffing levels. Plays an integral role in the hire, training, counseling, and development of staff. Contributes to the formulation of department-wide management and technical policies. Develops and maintains a professional development and training plan for staff. Confers with and advises subordinates of technical problems and solutions, task prioritization, and support methodology. Prepares activity and progress reports regarding group responsibilities. Serves as a point of contact for the executive management team on department initiatives. Ensures a consistently high level of customer service throughout the department by creating appropriate service standards, regular observation, and mentoring department personnel. Develops, documents, and modifies guidelines and procedures to promote efficiency within the unit. Works directly with faculty, students, and senior administrators to identify and address emerging technology needs. Administers and coordinates all functions and services for assigned information technology projects. Supervises the performance of unit supervisors and staff. Administers and processes staff performance appraisals. Makes recommendations to IT leadership, peers, and subordinates to improve the working environment. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Department Specific Functions: Oversee all IT operations for the School of Architecture, including audio-visual (AV) services, desktop support, and printing services for faculty, staff, and students. Serve as the primary liaison between the school’s academic and administrative teams and the central University enterprise IT departments. Support and advance School of Architecture strategic objectives and initiatives related to technology, ensuring alignment with university-wide policies, standards, and compliance requirements. Manage core infrastructure, including Windows-based servers supporting web applications, license management, and file-sharing services; oversee maintenance, policy deployment, and review of the School of Architecture’s Azure/Active Directory organizational unit. Ensure all endpoints and devices connecting to the University network are properly secured, patched, and compliant with institutional policies. Manage and prioritize the school’s internal IT team workload, including incidents and service requests within the IT service management system (ServiceNow). Oversee specialized computing environments—such as computer labs, fabrication labs, and research labs—ensuring reliability, performance, and high availability for academic programs. Manage specialized printing environments and operations (e.g., UPLOT/UPRINT), including oversight of print management tools such as Pharos. Coordinate with vendors and negotiate pricing for AV/IT hardware, software, and services; oversee procurement processes and full asset lifecycle management. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor of Arts (BA) or Bachelor of Science (BS) in Computer Science, Computer Engineering, Information Technology, or related field.
5 years of progressively responsible experience in IT Management.
Demonstrated experience with or a strong understanding of the Architecture, Engineering, and Construction (AEC) industry's IT requirements.
Expertise in managing and supporting specialized design/modeling applications, including but not limited to CAD, Rhino, and other industry-standard software.
Excellent interpersonal and communication skills required to effectively collaborate with faculty, staff, students, and central IT.
Proven ability to lead and mentor a small technical team.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Microsoft Certified: Azure Administrator Associate , Windows Server Hybrid Admin Associate , or relevant Azure certifications) are preferred.
Higher education experience a plus.

Responsibilities

Designs improved work systems by revising work standards, policies, and procedures, employee work method and utilization, and staffing levels.
Plays an integral role in the hire, training, counseling, and development of staff.
Contributes to the formulation of department-wide management and technical policies.
Develops and maintains a professional development and training plan for staff.
Confers with and advises subordinates of technical problems and solutions, task prioritization, and support methodology.
Prepares activity and progress reports regarding group responsibilities.
Serves as a point of contact for the executive management team on department initiatives.
Ensures a consistently high level of customer service throughout the department by creating appropriate service standards, regular observation, and mentoring department personnel.
Develops, documents, and modifies guidelines and procedures to promote efficiency within the unit.
Works directly with faculty, students, and senior administrators to identify and address emerging technology needs.
Administers and coordinates all functions and services for assigned information technology projects.
Supervises the performance of unit supervisors and staff.
Administers and processes staff performance appraisals.
Makes recommendations to IT leadership, peers, and subordinates to improve the working environment.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Oversee all IT operations for the School of Architecture, including audio-visual (AV) services, desktop support, and printing services for faculty, staff, and students.
Serve as the primary liaison between the school’s academic and administrative teams and the central University enterprise IT departments.
Support and advance School of Architecture strategic objectives and initiatives related to technology, ensuring alignment with university-wide policies, standards, and compliance requirements.
Manage core infrastructure, including Windows-based servers supporting web applications, license management, and file-sharing services; oversee maintenance, policy deployment, and review of the School of Architecture’s Azure/Active Directory organizational unit.
Ensure all endpoints and devices connecting to the University network are properly secured, patched, and compliant with institutional policies.
Manage and prioritize the school’s internal IT team workload, including incidents and service requests within the IT service management system (ServiceNow).
Oversee specialized computing environments—such as computer labs, fabrication labs, and research labs—ensuring reliability, performance, and high availability for academic programs.
Manage specialized printing environments and operations (e.g., UPLOT/UPRINT), including oversight of print management tools such as Pharos.
Coordinate with vendors and negotiate pricing for AV/IT hardware, software, and services; oversee procurement processes and full asset lifecycle management.