Manager Information Technology

Horace Mann • Plano, TX

55d • Hybrid

About The Position

Horace Mann is seeking an experienced and strategic IT Manager to lead a critical development team within IT who will be instrumental in maintaining application stability and efficiency, driving continuous improvement, and aligning business priorities with technical excellence. The IT Manger is expected to possess a strong technical background, deep understanding of business needs, and exceptional decision-making skills to evaluate and prioritize requests that maximize business value. This role requires someone who is highly organized, confident in making firm prioritization decisions, and skilled in communicating trade-offs to stakeholders. The manager must be able to navigate competing demands, align technology work with business strategic goals, and create a structured approach to application system support and incremental enhancements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
• 3+ years of experience in IT leadership, with a focus on managing developers, operations, technical support, and system enhancements.
• Proven track record of making strategic prioritization decisions that drive business value.
• Strong background in technical support, bug resolution, and application enhancement.
• Strong understanding software development lifecycles, and IT support models coinciding with business needs.
• Ability to translate business requirements into technical requirements and development prioritization.
• Familiarity with modern ticketing systems (e.g., Jira, Azure DevOps) and IT service management best practices.
• Proficiency in leveraging generative AI tools like ChatGPT, Copilot, or similar to enhance development workflows.

Nice To Haves

• Insurance Product Knowledge- Annuities, Life, IUL, Supplemental Health, Group Health and Group Life
• Development Experience- Main Frame, C#, SSIS, SSRS, Java,SQL

Responsibilities

• Lead, mentor, and empower application development team responsible for support, defect resolution, and system enhancements, upgrades and conversions.
• Ensure cross-team collaboration, fostering a shared understanding of priorities, dependencies, and technical solutions.
• Create and uphold accountability structures to ensure work is completed efficiently and with high quality.
• Drive a culture of ownership, problem-solving, and continuous learning.
• Serve as the bridge between technology teams and business stakeholders, ensuring both sides understand priorities, constraints, and impacts.
• Provide guidance on best practices for system stability, scalability, and continuous improvement.
• Set firm but fair expectations with business stakeholders, ensuring they understand how and why prioritization decisions are made.
• Provide regular updates on progress, challenges, and key outcomes related to support and enhancements.
• Communicate realistic timelines, risks, and trade-offs when managing requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees