Manager, Information Technology (IT)

AireSpring • Atlanta, GA

216d

About The Position

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing Windows Server, Linux, Active Directory, and Group Policies.
• Experience with Microsoft 365, Exchange Online, Intune, Azure AD.
• Knowledge of firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions.
• Experience with virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS).
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.).
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Nice To Haves

• Prior experience in a telecom or managed services provider (MSP) environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Responsibilities

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including servers (Windows/Linux), virtualization (VMware/Hyper-V), Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD, corporate firewalls, switches, routers, and VPNs.
• Maintain robust backup, disaster recovery, and high availability strategies.
• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Benefits

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees