Manager, Information Technology Infrastructure

James River Insurance-posted 4 months ago

Full-time • Mid Level

Richmond, VA

251-500 employees

Insurance Carriers and Related Activities

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James River Insurance is seeking a Manager for IT Infrastructure to oversee the Infrastructure function, ensuring maximum issue resolution in minimum time while adhering to quality standards and budgets. The role involves managing a team, executing IT infrastructure operations, and ensuring compliance with customer SLAs. The Manager will also be responsible for implementing cloud technology solutions, monitoring data backups, and developing reporting metrics for system upgrades and patch management. This position requires a strong commitment to the company's core values and guiding principles, including integrity, accountability, and teamwork.

Exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
Execute on all aspects of IT infrastructure including operation, maintenance, and repair of mission-critical equipment and systems
Oversee and participate in complex infrastructure implementation, system upgrades, and operational troubleshooting
Ensure IT infrastructure, systems, and services are working correctly, reliably, and securely
Serve as level-3 escalation point for operations team and assist with problem resolution and root cause analysis
Plan for life and refresh cycles of infrastructure solutions
Monitor Data Backups and ensure they run and complete on time
Implement cloud technology-based solutions to increase agility and efficiency
Review current environment to detect deficiencies and recommend solutions for improvement
Develop effective reporting metrics for inventory and system upgrades
Lead a team of Systems Engineers and ensure standards and expectations are achieved
Ensure project and department milestones and goals are met
Interview, select, and train new employees
Guide team members with project issues
Track employee performance and provide regular feedback
Collaborate with other IT functions on implementations, strategy, and standards
Document and publish infrastructure architecture principles and standards
Provide routine capacity reporting on storage, networking, server, and backup equipment
Perform additional duties as assigned by management

High School Diploma required
Bachelor's Degree in related field preferred or equivalent combination of education, training, and experience
Minimum of five years of IT Infrastructure experience required
Minimum of two years of people management experience required
Expert proficiency in VMware, Windows Server, SAN (NetApp), and Switch Infrastructure
Knowledge of IT Controls and SOX Compliance
Ability to convey technical process information clearly
Strong analytical and problem-solving skills
Ability to manage multiple tasks and projects effectively
Proven ability to provide exceptional customer service
Excellent written and verbal communication skills

Experience with cloud technology solutions
Experience in a 24x7 data center operation
Familiarity with capacity reporting on IT infrastructure

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