Manager, Information Security

Universal Technical Institute•Phoenix, AZ

5d•$120,000 - $140,000•Remote

About The Position

Security Operations Manager leads our internal security operations team and oversee critical functions that protect our organization from cyber threats. This role is pivotal in ensuring operational excellence, managing vendor relationships, and driving continuous improvement in security posture.

Requirements

Bachelor's degree in computer science, or related field and seven (7) years' experience in hardware/software, network engineering, administration and customer service in complex multi-platform WAN environment or equivalent (required)
Minimum two (2) years of IT managerial experience including managing teams and processes responsible for network architecture and engineering, system and application support and desktop services (required)
Minimum five (5) years of IT/Information Security and Compliance experience (required)
Proven experience in security operations, incident response, and team leadership.
Strong understanding of MDR services, SIEM platforms, and endpoint detection technologies.
Familiarity with frameworks such as NIST and MITRE ATT&CK
Excellent analytical, communication, and problem-solving skills.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Expert knowledge of networking technologies and concepts
Expert knowledge of security in a Windows environment (Active Directory, Azure AD, Windows Servers/Workstations)
Strong knowledge of cloud-based security tools and controls (e.g. Azure, O365, AWS)
Strong knowledge of server hardware, maintenance, procedures, and Change Control processes
Strong knowledge of standards such as systems monitoring, and Intrusion Detection/Intrusion Prevention Systems (IDS/IPS) in a production environment
Knowledge of compliance frameworks (NIST, ISO 27002, ISO 17799, CobiT, ITIL)

Responsibilities

Team Leadership: Lead and mentor a small internal security operations team, fostering a culture of collaboration and continuous learning.
Managed Detection & Response (MDR): Oversee and manage the MDR vendor relationship, ensuring effective threat detection and response.
Incident Response: Direct and coordinate incident response activities, including investigations, containment, eradication, and recovery.
Metrics & Reporting: Define, track, and report on security operations metrics, including response time SLAs and operational KPIs.
On-Call Support: Participate in and support a 24/7/365 on-call rotation for critical security incidents.
Threat Intelligence: Integrate threat intelligence into operational processes to proactively identify and mitigate risks.
Process Improvement: Develop and maintain playbooks, workflows, and standard operating procedures for security operations.
Tool Management: Oversee security monitoring tools (SIEM, EDR, etc.), ensuring proper configuration, tuning, and optimization.
Compliance & Audit Support: Ensure adherence to regulatory requirements and assist with audits related to security operations.
Cross-Functional Collaboration: Work closely with IT, infrastructure, and application teams to ensure security is embedded across the organization.