Manager - Inflight Crew Scheduling

United Airlines•Arlington Heights, IL

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities Directs the activity of flight attendant scheduling at the system Operations Control Center in Arlington Heights, IL Oversee and manage all aspects of the Inflight Crew Scheduling functions Responsible for the planning and control of all crew scheduling functions in a 24/7, 365-day-a-year operation Coordinates and communicates with other operating groups within the NOC Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements Monitors performance against forecast and initiates action to control adverse trends Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems Leads a team of scheduling shift supervisors, senior schedulers and schedulers Develops employees and encourages positive employee engagement

Requirements

Bachelor's or equivalent years of experience
3– 5 years operational management
3– 5 years of aviation-related Scheduling Operations experience
Must be able to work in an operational environment that operates 24/7 year-round
Ability to create and execute strategies
Strong verbal communication skills
Word, Excel and PowerPoint
Read and write in English
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

B.A.
Crew Scheduling and supervisory experience
Microsoft Office experience
Presentation skills

Responsibilities

Directs the activity of flight attendant scheduling at the system Operations Control Center in Arlington Heights, IL
Oversee and manage all aspects of the Inflight Crew Scheduling functions
Responsible for the planning and control of all crew scheduling functions in a 24/7, 365-day-a-year operation
Coordinates and communicates with other operating groups within the NOC
Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively
Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements
Monitors performance against forecast and initiates action to control adverse trends
Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships
Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems
Leads a team of scheduling shift supervisors, senior schedulers and schedulers
Develops employees and encourages positive employee engagement