Manager, Incident Response

Skillable

86d • $115,000 - $140,000

About The Position

The position involves managing and leading the Resiliency Team to achieve team and company OKRs. The role requires ensuring ongoing talent development discussions and career planning meetings with team members, fostering innovation through the adoption of new technologies, and making informed decisions based on incident response analysis. The individual will strengthen KPIs for measuring response effectiveness, continuously improve incident response processes, and conduct post-incident reviews. Additionally, the role includes leading the Business Continuity program, performing business impact analysis, and serving as the first responder during client-impacting escalations. The position also involves developing onboarding and training materials and supporting the company's values through positive interactions with partners and customers.

Requirements

• Bachelor’s degree in computer science, technology, information security or equivalent years of relevant experience.
• 5+ years of experience working in incident response and/or business continuity.
• 2+ years experience leading or managing people preferred, including leading cross-functional work groups or project teams successfully.
• Experience mentoring and coaching others, either cross-functionally or directly.
• Strong problem-solving and business analysis skills.
• Experience working cross-functionally and promoting collaborative partnerships to drive results.
• Experience with incident response and business continuity procedures.
• Ability to present and convey material both formally and informally to all levels of the organization.
• Thorough understanding (or willingness to learn expeditiously) of business operations and processes.
• Demonstrated ability to prioritize and manage workload and meet project deadlines.
• Strong analytical and problem-solving abilities, with the ability to analyze complex security incidents and identify effective response strategies.
• Interest and ability in mentoring other team members as applicable.
• Detail oriented and organized.
• Experience working in a fully remote team is preferred.

Responsibilities

• Manage and lead the Resiliency Team by identifying and developing required competencies to achieve team and company OKRs.
• Ensure regular and ongoing talent development discussions and career planning meetings with team members to provide constructive feedback and support their growth.
• Foster innovation by actively exploring and adopting new cutting-edge technologies.
• Make decisions and recommendations based on the results of incident response analysis and communicate the appropriate context to stakeholders.
• Strengthen KPIs and metrics for measuring response effectiveness and provide clear and consistent reporting to internal stakeholders.
• Continuously improve incident response processes and capabilities by building relationships and collaborating with key stakeholders.
• Conduct post-incident reviews and generate reports detailing incident findings, actions taken, and recommendations for future prevention and improvements.
• Lead all aspects of the Business Continuity program, including development, implementation, testing, and ongoing maintenance and evolution.
• Strategically plan and manage the Business Continuity Program, in line with the overarching business strategy, industry best practices, and relevant regulations.
• Perform business impact analysis (BIA), and facility-based risk analysis according to business continuity risk management practices.
• Partner with business site leaders to periodically test business continuity and incident response plans.
• Serve as the first responder and incident commander during client-impacting escalations.
• Analyze trends and patterns in events to identify opportunities for improvement and optimization.
• Develop, create and own the delivery of appropriate onboarding and training materials to ensure successful assimilation with the team and division.
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.
• Other strategic business initiatives or cross-functional project involvement as required.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies.
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees