Manager in Training - Brown Jug

Liquor Stores USA•Anchorage, AK

About The Position

Brown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! The Manager in Training will learn the overall operation of the store, under the direction of the Store Manager and/or Training Manager, and will train to provide leadership and directions of a multimillion-dollar business unit, with focus on delivering an exceptional customer experience. The Manager in Training will train and develop team members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regularity standards.

Requirements

Minimum of 3-years’ experience in retail environment
Minimum of 3-years’ supervisory and/or management experience (preferred)
High School Diploma or equivalent
TAP or Rserving Certification
Available to work a varied retail schedule, including evening and weekends
Able to safely lift up to 50 pounds
Able to stand for an extended period
Comfortable climbing ladders
Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Strong understanding of store operating reports, including P&L statements

Nice To Haves

First-Aid Certificate is considered an asset but not required
Training in wine/beer/spirits (preferred, not required)

Responsibilities

Create a work culture that makes your store an inviting place to work
Be a role model who coaches, mentors, and inspires team members
Delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
Participate in store recruitment and create succession plans for the store
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
Complete and hold team accountable to complete required training within allocated time frames
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
Deliver exemplary customer service
Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
Help Store Manager resolve customer complaints regarding sales and service
Review customer surveys and manage appropriately
Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store
Follow the business needs using the heat map of customer flow
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
Meet or exceed financial targets through partnership with Area Manager
Review and monitor the Loss Prevention program to protect the Company’s inventory and assets
Review financial documentation (invoices, costs, etc.) for accuracy
Monitor and make appropriate adjustments to scheduling to achieve labor cost
Develop plans with Management, when trends show a deficit to budgets
Ensure all merchandising and pricing guidelines are followed
Ensure store is clean and presentable and action any maintenance issues
Execute merchandising programs and track results
Manage communication (mail, email, voicemail)
Maintain inventory levels, as well as inventory ordering and receiving
Respond to customer complaints
Organize and/or attend OHS and LP meetings and training sessions
Actively aim to increase and share industry knowledge
Develop relationships with store stakeholders
Set daily tasks for the store
Review flyers, upcoming events, and promotions; execute appropriately
Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections, audits, and required corrective actions
Maintain First-Aid, LP, and OHS Training
Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving
Ensure AK ABC Board and other government guidelines are met
Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility