Manager In Training (Optical Retail)

Career Opportunities with Now Optics•Lubbock, TX

13h•Onsite

About The Position

Stanton Optical is among the nation's fastest growing, full-service retail optical centers, dedicated to offering customer service and quality eyewear at affordable prices to patients and customers. As a leading optical retailer, they offer some of the nation's most desirable optical brands. Their team members share and support the Vision, Mission and Values of their parent company, Now Optics, which include: Vision: Modernizing the eye care experience for all people; Mission: Making eye care easy; Values: iCARE (Integrity, Collaboration, Accountability, Respect, Empowerment). Stanton Optical is the fastest growing, founder-led, and privately owned eye care provider in the United States, consistently ranking among the nation's top optical retailers. They offer a flexible, dynamic work environment where innovation and creativity are fostered, and employees are encouraged to proactively share ideas to improve the business.

Requirements

1+ year of proven track record of delivering outstanding customer service while exceeding sales goals in a fast paced retail environment
Ability to multitask, prioritize and be flexible with changing business needs in a team environment
Skills necessary to communicate effectively with a diverse group of people
Share the vision of modernizing eye care for all people and making eye care easy
High school diploma or equivalent required
Passionate about outstanding customer/patient care and eager to share that passion with others
Schedule flexibility

Nice To Haves

Optical experience is a plus

Responsibilities

Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotional products and services available.
Assists patients and customers to choose eyewear that best fit their budget requirements as well as eye care needs.
Troubleshoot and identify problems related to prescription.
Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
Attain sales goals established while complying with company and local policies and procedures.
Adhering to quality control standards including OSHA and other safety requirements.
Ensure brand standards by performing basic housekeeping duties when necessary.
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Other duties as assigned and required.