Manager in Training

About the position

We are looking for a highly motivated and customer-focused Manager in Training (MIT) to join our Cedar City/St. George car rental team. This is a hands-on leadership development role designed to prepare you for a future Branch Manager position. As an MIT, you’ll gain experience in all aspects of rental operations—customer service, fleet logistics, team leadership, and revenue management—while working in a fast-paced and dynamic environment.

Responsibilities

• Deliver exceptional service to customers at the rental counter, on the lot, and over the phone.
• Assist with resolving customer issues and ensure a seamless rental experience.
• Promote company products and services, including upgrades, coverages, and fuel options.
• Learn to manage daily rental operations, including vehicle check-in/check-out, lot coordination, and fleet movement.
• Monitor vehicle availability and maintenance schedules to meet customer demand.
• Support efforts to keep vehicles clean, fueled, and ready for rental.
• Work closely with the Branch Manager to supervise, train, and motivate frontline staff.
• Learn best practices in scheduling, coaching, and performance management.
• Develop leadership and decision-making skills through mentorship and on-the-job training.
• Learn how to manage branch profitability, control expenses, and maximize fleet utilization.
• Participate in local marketing and customer relationship-building initiatives.
• Understand and analyze key performance metrics such as sales targets, utilization rates, and customer satisfaction scores.

Requirements

• High School Diploma or Equivalent
• Valid Utah driver’s license with a clean driving record.
• Strong communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced environment and manage multiple responsibilities.
• Open to working flexible shifts, including weekends, evenings, and holidays.
• Must be able to pass background check and drug screen.
• Must be at least 18+ years old.
• Must have excellent customer service skills and longevity with previous work history.
• Sales experience is a plus.

Benefits

• Vacation pay
• Holiday pay
• PTO
• 401K
• Incentives opportunity
• Work in a vibrant city with access to skiing, hiking, and national parks
• Career growth in a stable, nationwide industry
• Benefits package including medical, dental, vision, and available after 60 days