Manager in Training – Retail General Manager

Health System Services Ltd•City of Niagara Falls, NY

7d•$20 - $26

About The Position

The Manager in Training – Retail General Manager is a development role designed for high-potential, early-career professionals who want to grow into full Retail General Manager responsibility. This program combines hands-on retail experience, leadership development, and business ownership in a stand-alone, revenue-producing location. It is an excellent opportunity for a recent graduate with retail experience who is ready to take their career to the next level, learn how to run a store from end to end, and ultimately build a retail business they can call their own.

Requirements

Bachelor’s degree in business, retail management, healthcare, or a related field strongly preferred (high school diploma required).
Previous retail and/or customer service experience strongly preferred; leadership experience (formal or informal) is a plus.
Strong customer service and communication skills with the ability to build rapport and trust quickly.
Demonstrated retail or customer-facing experience and a clear interest in developing leadership and business management capabilities.
Strong analytical, organizational, and time management skills; ability to learn and apply KPI-driven decision-making.
Ability to adapt to diverse teams and functions in a fast-paced, occasionally stressful environment.
Proficiency with Microsoft Office Suite and comfort learning POS systems and retail analytics tools.
Self-motivated, coachable, and eager to grow into a future Retail General Manager role.

Nice To Haves

Familiarity with home medical equipment (HME) or durable medical equipment (DME) is preferred but not required; training provided.

Responsibilities

Support daily operation of the retail store focused on revenue growth and exceptional customer experience.
Shadow and progressively manage customer experience-driven sales processes, including Order Online Pickup In Store (OPIS), curbside pickup, walk-in traffic, and scheduled appointments.
Assist in curating and maintaining a complete, modern stock of equipment and supply merchandise that aligns with customer needs and business goals.
Learn to monitor and report on KPIs: foot traffic, conversion rate, average ticket, up caring rate, repeat customer rate, lead capture rate, Google reviews, and monthly revenue vs target.
Use performance data to identify trends, recommend improvements, and support action plans to meet or exceed sales and financial goals.
Develop skills as an active floor seller, modeling effective retail selling behavior under the mentorship of senior management.
Execute a consistent sales process: greet promptly, assess needs, present tailored solutions, demonstrate products, recommend accessories, and close confidently.
Help champion a customer-first culture that reflects HSS’s core values and builds loyalty and repeat business.
Help maintain a clean, organized, inviting retail environment that supports solution-based shopping (e.g., comfort, mobility, sleep).
Learn inventory management fundamentals: stock monitoring, forecasting, replenishment, and strategies to reduce dead stock through promotions or bundles.
Support retail workflows including order entry and basic equipment troubleshooting in coordination with clinical teams.
Gain a comprehensive understanding of care coordination and how clinical and retail teams collaborate to deliver a seamless customer experience.
Support communication with physicians, hospitals, and referral sources regarding equipment orders and patient needs, as appropriate.
Participate in and help facilitate weekly training sessions on product knowledge, selling techniques, attach-rate best practices, and customer engagement.
Learn foundational people-leadership skills: coaching, feedback, and performance observation to prepare for future hiring and scheduling responsibilities.
Treat the store as a pilot environment, documenting best practices and identifying improvements in merchandising, marketing, and customer engagement.
Present feedback and recommendations to store and senior leadership to support scaling the retail model to additional locations.