MANAGER IN TRAINING (MIT)

KOA•Virginia Beach, VA

8d•Onsite

About The Position

The Manager in Training (MIT) trains on all aspects of the property operations. At the direction of the General Manager (operations supervisor) and the Project & Training Specialist (program oversight), the MIT learns to manage the day-to-day operations of all departments and ensures efficiency. Responsibilities may include training in financial acumen, asset management, staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. Following completion of the program, job placement and role level are determined by assessments of performance and readiness during the program, mobility, available openings, and overall company needs.

Requirements

High School Diploma or equivalent.
Hear and speak the English language fluently.
Supervisory or lead experience (e.g., shift lead, crew leader, department lead).
Relevant experience in hospitality, recreation, customer service, or operations.
Ability to travel and work at multiple KOA properties during the training program.
Ability to work nights, weekends, and holidays.
Strong communication and customer relations skills.
Ability to work in a fast‑paced environment.
Proficient computer skills.
Valid driver’s license.
Education or training that supports leadership and operational success.

Nice To Haves

1–3 years of relevant experience.
KOA or campground operations experience.
Familiarity with operational systems (e.g., PMS, POS, scheduling, or maintenance platforms).
Strong organization and time management skills.
Commitment to delivering excellent guest and employee experience.
Self‑directed learner with solid decision‑making ability.

Responsibilities

Complete training assignments to gain an understanding of overall property management, operations, budgeting, processes and procedures.
Provide great customer service while improving guest satisfaction and raising the net promoter score.
Learn and fill the role of multiple employee positions.
Gain an understanding of the KOA vision and how to implement growth strategies.
Assist the GM in achieving monthly and annual budget requirements.
Assist the GM in ensuring all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.
Assist the GM in hiring and developing a strong and efficient team.
Participate in forecasting, budget planning, vendor engagement, and capital project discussions to mirror GM-level responsibilities.
Support property inspections and contribute to Quality Assurance efforts.
Collaborate with cross-functional teams (HR, Marketing, Revenue, etc.) to understand strategic initiatives.
Learn to implement marketing vision and to research and identify growth opportunities.
Foster a work environment that maximizes employee involvement, morale, and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Assist the GM with the implementation of the property safety program, gaining familiarity with local, state, and federal requirements.