Manager in Training (MIT)

City National Bank & Trust•Oklahoma City, OK

About The Position

The Manager in Training develops and trains to become the Branch manager. The MIT role generally lasts no more than 6 months and is at minimum 30-60 days training (for in house promotions) and 60-90 days training for new MIT. This is followed by an expectations period. MITs are expected to learn to achieve and follow the same expectations as Branch Managers role. The Branch Manager is responsible for the growth and well-being of the business and staff. They are responsible to be the sales manager, coach, team leader, and officer of City National Bank in the branch. The Manager leads by example, handle sales and operations equally well, and act as a liaison between the branch and the other areas of the bank. The Manager will focus on sales management and coaching activities, review and oversee operational areas, and communicate to superiors effectively. The Manager will set the example for the quality of customer experiences and customer follow up that is expected and will take steps to ensure the customers’ experience exceeds their expectations.

Requirements

4 years Management experience; banking or sales management experience a plus
2 years goal-oriented sales experience, military and/or a college degree

Nice To Haves

Previous cash handling, banking experience, or bilingual a plus

Responsibilities

Demonstrate performance of a sales and service leader using expanded and in-depth knowledge of retail services, products, and selling techniques
Establish rapport with the employees, customer base, and prospects
Possess knowledge of competitor bank products and services
Initiate and demonstrate sales conversations with prospects within the store (for instore locations), at the branch, and in the market area
Manage staff and work with team on building camaraderie among personnel to achieve branch and individual goals
Communicating performance expectations to each staff member and assists with monitoring performance
Coach, lead and encourage employees in the development of individual and branch goals
Supervise and participate in the 2-2-2 call initiative
(Instore Locations) Cultivate relationships with the store management team and store employees to garner referrals of customers within and outside of the facility
Use available banking resources and provide training to staff for problem resolution
Responsible for the implementation of all marketing promotions and campaigns
Oversee and manage computer applications to include Helpdesks, CETO, Synapsys, EZ Labor, and any other as required
Prioritize multiple customer demands to provide maximum service levels to all customers
Possess knowledge of and teach/train on bank policies and procedures as well as administer and enforce following of all policy and procedure
Responsible for and supervise training opportunities to each employee including sales training, operations, and product knowledge
Supervise staff to ensure operational accuracy and accountability
Ensure quarterly and monthly branch audits are completed
Administer security procedures
Monitor weekly time cards and attendance issues
Manage items on branch income statements
Provide facilities management and monitor the general upkeep and appearance of the branch
Provide coaching, training, and development for staff members as well as corrective actions as needed
Act as a liaison between employees and upper management
Conduct formal coaching sessions at least once monthly for all branch employees
Participate in the interviewing and hiring process of branch employees
Address customer complaints and ensure customer satisfaction in a timely manner
Handle pressure from others with confidence and finesse, remaining calm and poised even in emotional/volatile situations
Treat others respectfully and represent City National Bank with professionalism