Manager In Training - Bath, ME

Vip Tires & Service • Bath, ME

302d

About The Position

The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1- Service Consultant required.
• State Inspection License Required (w applicable).

Nice To Haves

• ASE Certification P2 - Parts Specialist recommended.
• ASE Certification G1 - Maintenance and light repair recommended.

Responsibilities

• Makes sure that workplace safety is Priority #1.
• Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities.
• Hire the best associates in the area.
• Develop a superior team.
• Ensure all store associates have taken and passed all their required LMS training.
• Ensure all store associates complete any and all relevant vendor training.
• Make sure all associates are T.I.A basic automotive service certified.
• Career path with associates during structured associates coaching sessions.
• Sign up associates and provide study material for any applicable ASE certifications.
• Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation.
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
• Monitor e-mail throughout the day for customer appointments and communication.
• Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions.
• Control the dispatching and assignment of work orders to technicians.
• Attend off site meetings and training sessions as needed.
• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment.
• Manages daily preparation of location, service desk, and equipment prior to start of business each day.
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
• Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
• Communicates with other levels of management as needed to ensure compliance with service standards and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree