Manager, Implementations I - Lithia Springs, GA

GXO Logistics • GA

69d

About The Position

As the Manager, Implementations I you will be responsible for overseeing the successful implementation of new client business and continuous improvement at our 3PL company. You will work closely with cross-functional teams to ensure that new clients are set up for success and that our distribution and fulfillment services meet their needs and requirements.

Requirements

• 4 years of experience working in startup environments, operations and change management
• Experience with Microsoft Office and computerized scanner equipment
• Experience working in 3PL, distribution or fulfillment centers

Nice To Haves

• Bachelor’s or master’s degree in supply chain management, Business or related field
• 3 years of experience in a 3PL environment
• Availability to travel up to 75% of the time
• Basic SQL experience
• Ability to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios for Warehouse Management Systems (WMS) or automation systems
• Experience using a Warehouse Management System (WMS)
• Availability to work a flexible schedule including some weekends
• Ability to influence others, work as part of a team and act as a catalyst for change

Responsibilities

• Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs
• Provide onsite support throughout the project and assists in coordinating resources during go-live
• Implement and maintain operational processes and procedures
• Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success
• Conduct regular status meetings with clients and internal teams to track progress and identify any potential issues
• Develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services
• Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business
• Oversees the development of contractual documents and addendums
• Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients

Benefits

• Competitive compensation
• Full health insurance (medical, dental and vision)
• 401(k)
• Life insurance
• Disability insurance
• Opportunity to participate in a company incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees