Manager, Implementation HP/Strategic Client

Navitus Health Solutions, LLC

24d•Remote

About The Position

Navitus Health Solutions is seeking a Manager, Implementation HP/Strategic Client to join our team! The Manager, Implementation HP/Strategic Client is responsible for the co-development of long-term implementation and project management strategy for all new Clients assigned to the team for transition support. The position is responsible for the building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The Manager works with not only the client team members but also with the subject matter experts within Navitus, which will be key to a successful implementation. The Manager will be responsible for supporting assigned projects including client transition efforts and achieving corporate strategic goals relative to the client base or other corporate strategies. Is this you? Find out more below!

Requirements

Bachelor's degree, preferably in business, healthcare administration, or related area or equivalent work experience required.
6+ years of experience with client-facing management responsibilities in healthcare required.
Experience in implementations, account management, client services, or operations preferred.
Experience in PBM industry preferred.
3+ years of experience leading and/or mentoring team members required.
Strong understanding of Medicaid, Medicare, EGWP, and Exchange programs preferred.
Experience with project management tools, such as Smartsheet and Microsoft Office Suite required.
Experience supporting cross-functional and/or process improvement projects required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

Manage and support the team of SIPMs and IPMs assigned to them.
Support the annual process which highlights and implements enhancements to the implementation process for both internal and external parties.
Provide support and guidance if Performance Guarantees are not met, including how to best to resolve, creating corrective action plans and communicating appropriately to the client.
Manage projects assigned at a strategic level, including new/existing client transitions, department projects and corporate projects, etc.
Identify and present opportunities to improve efficiencies and standardization through enhanced processes and tools.
Lead or support internal department and corporate projects as well as limited new/existing client transitions.
Assist with budget management.
Manage hiring process, on-boarding process, and termination process for their team members.
Support Sales efforts including traveling to and participating in finalist meetings as well as RFP support.
Provide go-live support either through remote access, internal on-site access or client site access. This requires working on January 1st of each year and other non-business days as needed.
Able to work non-standard hours (e.g., January 1st and other critical go-live dates).
Able to travel to client sites or department meetings as requested.
Other duties as assigned.