Manager, Implementation Consultants

Trimble • Westminster, CO

1d

About The Position

Manager, Implementation & Delivery Management The Manager, Delivery & Implementation is responsible for leading, evolving and improving the training, performance and execution of the Delivery & Implementation team. Under the direction of the Director, Implementation & Delivery Management, this position plays a key role in helping to recruit, retain, develop and enhance the skills of the consultants that are working with customers every day. This position requires a mix of cross-functional and customer facing activities.

Requirements

• Inclusive leadership style that solicits and is receptive to input from team members but is also decisive once inputs are obtained.
• Uses ethical principles to guide decisions and actions; demonstrates honesty and integrity in managing people and resources; and treats others with respect, fairness, and concern for their welfare.
• Strong conflict resolution, relationship management, and process management skills are critical.
• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent management, technical, business, and professional issues.
• Able to effectively recruit, hire, train, manage, motivate, and develop staff.
• Ability to understand the implementation methodology and teach others to effectively lead customers through the process.
• Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems.
• Acts proactively to anticipate risks and seeks to mitigate them before they occur.
• Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Well-organized, self-directed team player. Open to others’ ideas, and exhibits willingness to try new things.
• Effectively manages competing demands, adapts to changes in the work environment, and is responsive to frequent change, delays or unexpected events.
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Handles confidential and sensitive information with a high degree of discretion, diligence and good judgment.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
• Consistently at work and on time, responds to management direction, and solicits feedback to improve performance.
• Bachelor’s degree business/accounting, training or technology plus five (5) years project management or software consulting; or comparable relevant experience.
• Proven leadership and employee relations skills. Including a minimum of five (5) years leading teams and developing new employees within a business.
• Subject matter expertise in two or more of the following areas: Consulting principles and practices Accounting principles and practices Construction project management principles and practices High level of customer support experience.
• Excellent process planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
• Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.
• Comfortable working within a matrix environment where others are running the tactics of implementations
• Understanding of general business and accounting principles and practices sufficient to manage accounting system data conversions efficiently and effectively
• Must be able to consistently perform assigned work within established deadlines.
• This position requires both domestic and international travel up to 35%. Travel requirements may vary depending on customer and team needs. The successful candidate will be willing and able to meet travel requirements. A valid driver’s license and ability to qualify for a US Passport are required.

Nice To Haves

• MBA or Masters in accounting, training or technology
• Experience using construction accounting software
• PMP certification a plus

Responsibilities

• Directs the activities of assigned staff
• Manages the activities of the Software Consultants
• Responsible for the selection and hiring of new employees
• Coaches, manages the performance of, rewards, and motivates the team members.
• Discipline authority up to and including the recommendation of termination as necessary
• Works with the Director in defining processes, workload, and schedules.
• Works with Resource Management on resource allocation decisions for customer implementations.
• Directs the interpretation and application of policies (i.e., expense report approval, PTO management).
• Leads internal consulting team initiatives and works cross-functionally to ensure that inter-departmental needs are met.
• Responsible for ensuring team members meet established KPIs and OKRs
• Responsible for facilitating training for Software Consultants
• Works with Learning & Enablement to ensure that new Consultants have a consistent and rapid on-boarding process that allows them to be billable within three months
• Identifies gaps in the existing team’s knowledge and facilitates the training necessary to enable the Consultants to be proficient at implementing additional features and products.
• Evaluates the readiness of a consultant to be able to implement customers independently.
• Exists as an escalation point for customer needs and can quickly assess the root of these needs, and creates and executes a plan to address the needs.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees