Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operations - Psoriatic

Johnson & Johnson Innovative Medicine•Horsham, PA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine About Us Johnson & Johnson Innovative Medicine (JJIM), part of the Johnson & Johnson family of companies, is recruiting for a Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation, located in Titusville, New Jersey or Horsham, Pennsylvania. At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Johnson and Johnson. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Job Description An important aspect of patient’s unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson and Johnson therapies, to help overcome challenges to fulfillment, on-boarding, and adherence. The Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation, is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on Johnson and Johnson therapies. The Manager will report to the Associate Director, Field Access & Affordability Solutions and will work with our internal and external partners to track KPIs, identify insights, develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities by the Field Reimbursement Manager (FRM) team. The goal of the Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation is to support, develop and implement strategies and operational capabilities for the FRM organization. Planning and support for new product launches is included in the scope of this role. A Day in the Life Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Requirements

5 years of healthcare business experience (ex: CE/analytics, access/reimbursement, finance, sales, marketing, analytics, and operational roles) with demonstrated project management capability is required.
Bachelor's degree required
Working across a matrixed organization
Possess strong analytical thinking abilities, demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority
Able to influence thinking amongst senior leaders and possess excellent communication skills

Nice To Haves

MBA or other related advanced degree preferred.
Immunology experience preferred

Responsibilities

Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners
Creating operational processes and efficiencies
Leading implementation of strategic initiatives
Collaborating with relevant stakeholders, including but not limited to Marketing, Sales, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment
Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis, and develop strategic execution recommendations aligned to brand imperatives, including impact of current FRM Rules of Engagement
Support of key field reimbursement execution initiatives (e.g., product launches and launch team participation, technology enhancements, affordability solutions, omni-channel)
Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements, and support patient experience improvement initiatives
Ensure the field reimbursement resources, processes, tools and systems optimize the ability of patients to get access to Johnson & Johnson Immunology therapies and are compliant with relevant regulations and Johnson and Johnson internal policies
Communicate risks or process issues that impact JJIM Immunology's ability to comply with regulations, that impact patient or Immunology customers' satisfaction or that impact JJIM Immunology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Immunology leadership as appropriate
Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution

Benefits

employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year