Manager II, Leave of Absence

J.B. Hunt•Lowell, AR

28d

About The Position

Under general direction, this position is responsible for overseeing the day-to-day administration and delivery of Leave of Absence programs and related benefits across multiple states. This includes programs such as Paid Family and Medical Leave (PFML), Paid Sick Leave (PSL), Paid Time Off (PTO), Short- and Long-Term Disability, and ADA Accommodations. The role ensures compliance with federal and state regulations (including FMLA) and internal policies, while driving operational excellence and vendor performance. The incumbent collaborates with HR Business Partners, Legal, Payroll, and external vendors to resolve complex issues and enhance service delivery. This position requires direct management of a team of salaried exempt individual contributors.

Requirements

Bachelor's degree in Human Resources, Business/Business Management, or related field, with 4 years of experience with at least 2 years of which being leadership experience OR 6 years of experience with at least 2 years of which being leadership experience
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to be both flexible and adaptable
Ability to communicate effectively through all mediums
Ability to establish and maintain relationships with clients, vendors, and peers
Ability to maintain confidentiality
Ability to manage multiple priorities
Ability to multitask
Analytical skills
Experience in benefits administration
Experience in benefits management
Experience with HRIS/Talent Management systems
Knowledge of federal, state and local employment laws and regulations
Problem Solving skills
Proficient active listening skills

Nice To Haves

Master's degree in Human Resources, Business/Business Management, Communications, or a related field of study, with 6-8 years of organizational development-related experience, education, and training.
Experience working in a call center/service center environment
Experience working in a fast-paced environment

Responsibilities

Oversee day-to-day operations of multi-state Leave of Absence programs, ensuring compliance with federal and state laws (FMLA, PFML, PSL) and internal policies.
Manage administration of related programs including PTO, Short- and Long-Term Disability, and ADA accommodations.
Ensure accurate and timely processing of leave requests, claims resolution, and adherence to regulatory requirements.
Support vendor relationship oversight by tracking performance metrics, assisting in audits, and ensuring adherence to service level agreements (SLAs).
Coordinate with vendors to plan and execute projects that enhance service delivery and program performance, ensuring clear timelines, defined deliverables, and accountability across internal and external teams.
Serve as the primary point of contact for escalated leave inquiries, partnering with HR, Legal, and Payroll to resolve complex issues.
Provide guidance to internal stakeholders on leave policies, compliance requirements, and best practices.
Oversee collection and accuracy of leave-related data within HRIS systems.
Conduct audits of data exchanged between the organization and vendors to ensure accurate reporting and compliance.
Manage and develop a team of leave administration professionals, including performance management and workload assessment.
Train staff on new processes, ensuring accuracy of training materials and documentation.
Identify opportunities for process enhancements and lead implementation of improvements to leave programs and related benefits.
Partner with HR Centers of Expertise and HR Operations to ensure effective delivery of core HR services.
Perform additional responsibilities as assigned to support organizational goals.