Manager II, Issues Management

Navy Federal Credit Union • Winchester, VA

383d

About The Position

The Manager II - ETS Issues Management is responsible for leading multiple teams focused on the remediation of risk issues within Navy Federal Credit Union. This role involves setting priorities, allocating resources, and developing policies to enhance the security posture of the organization. The manager oversees the execution of remediation plans, ensuring compliance with risk frameworks and standards, while also fostering relationships with stakeholders and enhancing organizational capabilities.

Requirements

• Bachelor's Degree in Information Technology or equivalent experience.
• Significant experience in leading, guiding and coaching professional staff.
• Significant experience in IT resource allocation and management.
• Significant experience developing strategic plans and roadmaps for service improvement.
• Significant experience with process improvements and process mapping.
• Significant experience communicating with staff, leaders, and stakeholders at all levels.
• Experience supporting audit and risk assessments for IT processes and applications.
• Experience in risk, vulnerability, and exceptions management.
• Experience presenting complex findings, proposals, and solutions to senior leadership.
• Advanced verbal and written communication skills.
• Advanced research, analytical, and problem-solving skills.
• Effective initiative and judgment in decision-making.
• Effective relationship building, negotiation and facilitation skills.
• Effective organizational, planning and time management skills.
• Experience in project leadership and execution, including technology and cross-functional teams.
• Experience in technology operations, technology risk and information security.

Nice To Haves

• Banking/financial industry standards and practices
• Knowledge of NFCU products, services, programs, policies, and procedures
• Certification in appropriate area: PMP, ITIL, SAFe5, etc.
• Certified Information Systems Security Professional (CISSP)
• Certified in Risk and Information Systems Control (CRISC)

Responsibilities

• Develop and define clear core work definitions, process flows and operating models.
• Demonstrate leadership and oversight of remediation life cycles and adherence to risk framework.
• Responsible for evaluating and developing risk remediation policies and procedures.
• Partner with technology and process owners to deliver and execute remediation plans for assessed ETS Risk Issues.
• Leverage standard templates, tools, and organizational strategy to define ETS services and ensure practices and processes are standardized and repeatable.
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance.
• Accountable for the IT Risk Remediation focus specializing in identifying, monitoring, and managing risks associated with technology.
• Partner closely with individual business units, other control functions, and technology groups in identifying/mitigating areas of risk.
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts.
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies.
• Ensure compliance with Navy Federal Credit Union ETS standards and best practices.
• Perform supervisory/managerial duties including staffing, performance appraisals, and budget preparation.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies to work for in various categories
• Hybrid workplace options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree