MANAGER II - HUMAN RESOURCES

Hard Rock Cafe•Mettler, CA

About The Position

Under the direction of the Director of Human Resources, the Human Resources Manager II provides strategic and operational leadership for the Human Resources function and directly oversees the HR Management team. This role services as a key advisor to the Director of HR and property leadership, ensuring HR initiatives support workforce effectiveness, team member engagement, and organizational performance.

Requirements

Bachelor’s Degree in Human Resources or relate field required or 7-10 years of progressive leadership experience in Human Resources, including direct management of HR managers or HR supervisors
Strong leadership ability with proven experience managing and developing HR professionals.
Excellent interpersonal, oral and written communication skills
Strong analytical and problem‑solving abilities with a strategic mindset
High level of organization, accuracy, and attention to detail
Skilled in conflict resolution, negotiation, and navigating challenging employee relations matters
Extreme confidentiality and handle sensitive information appropriately
Be flexible to work varying shifts and time schedules as needed
Communicate effectively with all levels including executive team
Manage multiple details and tasks concurrently in a changing environment
Able to work effectively in a team environment
Ability to adapt to evolving business needs and manage both strategic and tactical responsibilities
Ability to stand and sit for extended periods of time and ability to walk distances
Ability to lift 30 to 40 lbs
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Must be able to work in a busy casino environment and flexibility to work variable schedules and weekends based on operational needs.

Nice To Haves

HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred
Prior leadership experience in Gaming or hospitality experience strongly preferred
Equivalent combinations of education, experience, and training may be considered

Responsibilities

Provide direct supervision, coaching, and development to the HR Manager and HR team members.
Recommend modifications to existing practices to the Director of HR and Exec Team based on changing environments or organizational needs
Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict
Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication
Set performance expectations, provide ongoing feedback, and conduct regular evaluations to ensure alignment with department standards and Hard Rock values.
Oversee the HR Manager’s daily operations, ensuring workload distribution, timely completion of tasks, and consistent application of policies
Mentor the HR Manager to strengthen leadership capability, strategic decision‑making, and employee relations proficiency.
Support succession planning and professional development across the HR team
Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans. Assist management when needed in completion of same
Supervise the HR Managers (Employee Relations and Learning & Development)
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values
Oversee and ensure high‑quality HR service delivery to managers and team members
Partner with the Director of HR and senior leadership team to implement talent strategies that support property objectives
Lead oversight of all complex employee relations matters, providing direction to the HR Manager on investigations, documentation, and corrective action.
Ensure compliance with federal, state, local, and gaming regulations, including policy development and policy enforcement
Serve as an escalation point for the HR Manager on sensitive or high‑risk issues
Oversee HR reporting, compliance documentation, and HRIS accuracy
Ensure the HR Managers models exemplary behavior and reinforces cultural expectations within their team and across the property
Guide the L&D team in maintaining accurate records, documentation, and reporting within the LMS and HRIS.
Support the development of leadership‑training programs and career‑growth initiatives to strengthen the internal talent pipeline.
Provide leadership, guidance, and operational oversight to the Learning & Development team, ensuring training programs support property goals and Hard Rock brand standards.