MANAGER I, STATE COMPENSATION INSURANCE FUND
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About The Position
Imagine having an opportunity to make an impact in delivering exceptional service to State Fund's customers. We are seeking a dedicated and dynamic Service Center Assistant Underwriting Manager (Manager I) in the Service Center. The Assistant Manager will play a key role in managing a team of service representatives and specialists, to ensure efficient operations, lead, develop, and improve the customer experience for our customers. This role will also contribute to the overall Service Center Innovation Project - a collective group of projects to enhance our customers' experiences, along with our employees' experiences. Under direction of the Service Center Manager II, the Service Center Assistant Underwriting Manager is responsible for acting in compliance with Corporate Underwriting Guidelines and Procedures whose primary responsibility is managing a servicing team. This consists of a team providing on-going customer service and policy maintenance to policyholders and brokers through various channels including phone, chat and email. Additionally, the position will involve working collaboratively with various departments across State Fund to provide a positive customer experience.
