Manager I, Customer Success Engineering
About The Position
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com . Job Summary: The Manager I, Customer Success Engineering leads and develops a high-performing team of Customer Success Engineers (including Senior, Specialist, and Associate levels) to drive technical sales success. This role balances hands-on solution engineering with strategic leadership, ensuring the team meets retention and sales targets and delivers innovative, customer-centric solutions. The Manager I translates functional goals into operational processes, impacting direct teams and cross-functional outcomes. Their decisions influence business performance and can have long-term implications on revenue and customer satisfaction. They interact frequently with senior managers, peers, and cross-functional partners to align strategies, drive efficiencies, and enhance overall organizational success.
Requirements
- Bachelor's degree or equivalent experience
- 5-7 years experience required in pre-and post sales solution roles such as sales engineering, professional services, product engineering or solution consulting.
- Proven management experience, with the ability to lead and develop high-performing teams.
- Demonstrated ability to work with others and gain consensus on solutions to complex problems
- Ability to lead discussions and presentations with senior executives required
- Ability to work creatively with customers to understand their technical and business requirements and presenting solutions, including change management and technical engagement delivery
- Thrives in a fast-paced, high-growth environment, with strong influencing skills and the ability to manage multiple priorities under tight deadlines.
Nice To Haves
- Strong technical acumen of cloud and saas technologies and applications to real world use cases preferred.
Responsibilities
- Lead and develop a team of Customer Success Engineers, fostering a culture of collaboration, innovation, and continuous learning.
- Act as Player / Coach by managing a book of business but also supervising team members on career growth and professional development.
- Ensure success by driving team performance in discovery, solution design, compelling demonstrations, and achieving high adoption of OpenGov products across the existing customer base.
- Collaborate cross-functionally with Professional Services, R&D, Marketing, and HR to align solutions, share insights, and improve execution.
- Drive the evolution of our Customer Success Engineering organization to effectively support and scale the suite of solutions across the market.
- Provide strategic insights by identifying product gaps, customer trends, and market opportunities to inform cross-functional teams.
- Leverage AI and automation to optimize team efficiency and accelerate adoption and growth.
Benefits
- A Mission That Matters.
- Opportunity to Innovate
- A Team of Passionate, Driven People
- A Place to Make Your Mark
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
