Manager I Customer Care - Multi
About The Position
Manager I Customer Care - Multi Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on PR-2 km 159 STE 301 Mayaguez, Puerto Rico. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. Schedule: This position will work five days per week on 8-hour shifts. Candidate should have availability from Monday through Saturday within the operational hours of 7:00 am - 7:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs. The Manager I Customer Care - Multi is responsible for managing staff and responsibilities for a combination of operations functions that might include claims, customer service, membership, mail, document management, appeals, etc. How You Will Make an Impact Primary duties may include, but are not limited to: Establishes policies, practices and efficient/effective procedures. Develops specific work plans and implements to accomplish operational results. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requirements
- Requires BA/BS degree and a minimum of 3 years of claims, customer service or operations experience and a minimum of 1 year of leadership experience; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
- Experience in a supervisory role in a call center environment is highly preferred.
- Previous experience in the healthcare industry preferred.
Responsibilities
- Establishes policies, practices and efficient/effective procedures.
- Develops specific work plans and implements to accomplish operational results.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
