Manager, Human Resources Business Partner - Universal Kids Resort

Universal Orlando•Frisco, TX

11h

About The Position

JOB SUMMARY: Partners with assigned operational divisions to maximize the alignment of human resource capital with business objectives. Provides guidance on employee relations issues, leadership/staff development, and performance management. Serves as a liaison with other HR departments at Universal Kids Resort (UKR) and across Universal Destinations and Experiences (UDX) such as Talent Acquisition, Talent Development, Organizational Development, Payroll and Benefits, Compensation, Open Door and any other relevant UDX Centers of Excellence to manage and resolve issues as well as assist with HR process coordination. Empowers leadership to create a positive and inclusive work environment. JOB RESPONSIBILITIES: Provides coaching, guidance and direction to Management Team(s) to ensure fair and consistent enforcement of policies and practices. Ensures legal compliance and understanding of policies and processes. Investigates employee workplace situations (e.g., claims of harassment, discrimination, policy violations and employee conflicts). Supports Management in leading employee engagement and ensures a positive work environment and inclusive culture. Supports Team Member Satisfaction (TSAT) efforts by assisting Management with communication and action planning. Works with Management to identify and manage the employee impact of company decisions and changes. Provides advice and consultation for Team Members on policy interpretation, EAP issues, accommodation inquiries, employee workplace concerns, and other related HR topics. Provides support to Team Members by interacting and communicating with Team Members across the resort, visiting break rooms and offices to promote positive relations and seek out potential issues. Acts as a liaison between Management and core HR by assisting with programs or communicating information relating to payroll, benefits, training, compensation and staffing. Mentors and provides guidance to staff related to their career goals. Motivates staff to accomplish company goals. Builds bench strength across the resort by supporting Talent Review and identifying development opportunities. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned. SUPERVISORY RESPONSIBILITY: Supervises an Exempt team. ADDITIONAL INFORMATION: Non-routine work: general policies applied to frequently changing situations. Influences decisions of a major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain goodwill. Demonstrates strong presence and professional partnership with all varying levels of the company. Approachable demeanor with the ability to exercise sound judgment when dealing with sensitive and confidential matters. Ability to develop and drive processes and to deliver high quality services. Adaptability in a fast-paced, constantly changing environment. Ability to prioritize effectively, think independently, and problem solve to Independently manage assigned casework, bringing investigations to closure rapidly and definitively. Ability to work with others and collaborate across the organization to achieve goals. Self-starter, motivated and proactive. Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments. Ideal candidate demonstrates accountability, thinks critically, and demonstrates courage when presenting ideas. Can easily multi-task and manage multiple projects. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Schedule flexibility required with availability to work on weekends, holidays, or evenings.

Requirements

Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
Strong communication and interpersonal skills.
Demonstrated ability to earn trust and work successfully on a wide range of Team Member and labor relations issues.
Strong facilitation, influencing and conflict resolution skills.
Experience interpreting state and federal laws and regulations governing the provision of fair employment for persons with disabilities including FMLA, FEHA, USERRA, and ADA.
Ability to write reports, business correspondence, and progressive disciplinary documents.
Ability to effectively present information and respond quickly to questions from groups of managers, clients, and outside stakeholders.
Bachelor's degree in Human Resources, Psychology or Management required.
5+ years in Human Resources with progressive Employee Relations experience, including significant experience conducting investigations required.
3+ years supervisory experience required; or equivalent combination of education and experience.

Nice To Haves

Ability to review and interpret various forms of supporting medical or clinical documentation provided to accompany requests for accommodation is a plus.
Knowledge of accommodations and disability principles highly preferred.

Responsibilities

Provides coaching, guidance and direction to Management Team(s) to ensure fair and consistent enforcement of policies and practices.
Ensures legal compliance and understanding of policies and processes.
Investigates employee workplace situations (e.g., claims of harassment, discrimination, policy violations and employee conflicts).
Supports Management in leading employee engagement and ensures a positive work environment and inclusive culture.
Supports Team Member Satisfaction (TSAT) efforts by assisting Management with communication and action planning.
Works with Management to identify and manage the employee impact of company decisions and changes.
Provides advice and consultation for Team Members on policy interpretation, EAP issues, accommodation inquiries, employee workplace concerns, and other related HR topics.
Provides support to Team Members by interacting and communicating with Team Members across the resort, visiting break rooms and offices to promote positive relations and seek out potential issues.
Acts as a liaison between Management and core HR by assisting with programs or communicating information relating to payroll, benefits, training, compensation and staffing.
Mentors and provides guidance to staff related to their career goals.
Motivates staff to accomplish company goals.
Builds bench strength across the resort by supporting Talent Review and identifying development opportunities.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.