Manager, Human Capital

TTEC • Englewood, CO

383d • $80,000 - $90,000 • Remote

About The Position

As a Manager of Human Capital at TTEC, you will lead a team of Human Capital Generalists, focusing on enhancing employee relations and supporting business units. This remote position emphasizes the importance of bringing humanity to business, contributing to the overall success of the organization by implementing human capital solutions and fostering strong relationships with key leaders.

Requirements

• Extensive experience in leading Human Capital functions.
• Strong service delivery background in a global outsourcing environment.
• Experience with Shared Services tools including HRIS (SAP, Workday, Oracle, Success Factors) and ATS.
• Ability to implement Operational Excellence methodologies and design innovative tools.
• Quantitative and qualitative analytical skills for service improvement.
• Strong knowledge of multiple Human Capital disciplines and labor laws.
• Effective communication skills at all organizational levels.
• Proven leadership presence and track record in driving transformations in Human Capital.
• Minimum of 10 years of Talent Acquisition and Human Capital experience.
• Minimum of 5 years of management experience in Talent Acquisition and Human Capital in IT/ITES/Enterprise Services domain.
• Post-Graduate/Masters Degree in Human Resources Management.

Responsibilities

• Lead a team of Human Capital Generalists to meet business partner and employee relations needs.
• Understand key business initiatives and goals for supported business units.
• Identify gaps and propose changes to mitigate risks.
• Deliver human capital solutions to challenges affecting business success.
• Develop trusted advisor relationships with key leaders at multiple levels.
• Act as the ultimate point of contact for escalated Human Capital issues.
• Participate in corporate-wide human capital initiatives requiring a human capital perspective.
• Ensure compliance with TTEC's processes and tools.

Benefits

• Annual incentive program
• Medical, dental, and vision insurance
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to free online courses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Master's degree
• Number of Employees: 10,001+ employees