Manager, Human Capital

TTEC•New York, NY

6h•$80,000 - $90,000•Onsite

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Human Capital Manager working onsite in Malta, NY you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography. You'll report to the Director of Human Capital. You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.

Requirements

Extensive experience in leading & Human Capital
Strong Service Delivery Background, and experience in a Global outsourcing environment
Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes
Can implement and continuously improve and scale processes that are durable and relevant.
Quantitative and qualitative analytical skills. Expertise in utilizing data to scale and improve services and employee experience.
Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws
Communicates effectively in all levels of the organization
Strong leadership presence and proven track records in driving transformations in the Human Capital function
Minimum of 10 years of Talent Acquisition & Human Capital experience.
Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain
Post-Graduate/Masters Degree in Human Resources Management

Responsibilities

Understand all key business initiatives and goals for each supported business unit.
Actively identifies gaps, proposes and implement changes necessary to cover risks
Deliver company-driven human capital solutions to challenges affecting the success of the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Act as the ultimate point of contact for all escalated (difficult) HC issues.
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
Act as the ultimate point of contact for all escalated Human Capital (HC) issues..
Ensure compliance with TTEC's processes and tools