Manager, HRA Team

Community Health Plan of Washington • Seattle, WA

260d • $91,370 - $145,280 • Remote

About The Position

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: Strive to apply an equity lens to all our work. Reduce health disparities. Become an anti-racist organization. Create an equitable work environment. Provides administrative and operational leadership to the Health Risk Assessment (HRA) team. Responsible for oversight of the HRA program and staff to maximize completion rates and ensure members are appropriately connected to internal care management programs.

Requirements

• Minimum of three (3) years' experience in an Accountable Care Organization (ACO), Managed Care Organization (MCO), or Behavioral Health Organization (BHO).
• Minimum of three (3) years supervisory or leadership experience in a healthcare or managed care setting.
• Bachelor's degree, or an equivalent combination of education and/or highly relevant experience.
• Experience with Microsoft Office applications such as Outlook, Word, and Excel.

Nice To Haves

• Call center or customer services experience.

Responsibilities

• Responsible for the management and daily operations of the HRA team, including staffing and scheduling.
• Ensures that team members are adequately trained to achieve member engagement targets and defined clinical and financial outcomes.
• Prioritizes daily workflows, assignments, and triage priorities to meet state and Federal regulatory requirements.
• Monitors the performance and productivity of team and team members to ensure guidelines are followed and goals are met.
• Facilitates collaboration with internal partners for a coordinated approach to HRA completion for members.
• Implements changes with other multidisciplinary team managers to effectively drive continual process improvement.
• Collaborates with leadership to establish efficiency and quality standards for the team.
• Assists leadership in the identification, implementation, and maintenance of standardized operations to ensure compliance standards are met.
• Reviews quality audits and shares results with associates in a timely manner.
• Assists in performing direct member outreach as needed to support staff and the team.

Benefits

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree