Manager, HR Shared Services

Stitch Fix

104d • $93,000 - $155,000

About The Position

The Manager, HR Shared Services, plays an integral role in shaping the employee experience by evolving the design and infrastructure that supports it. This role will lead the centralized HR service delivery team, leveraging AI and automation to ensure the efficient and consistent execution of core HR functions from hire to retire. You will be responsible for ensuring the success of the centralized team, maintaining high standards of operational excellence, positive employee experience, and continuous improvement within the shared services model. You will partner closely with key stakeholders to ensure alignment, accuracy, and effective delivery across the enterprise, while also overseeing complex projects that drive an exceptional employee experience. This role requires strong leadership, program management, HR technology expertise (including AI in HR), and excellent communication and analytical skills to effectively manage HR operations and support our strategic People team initiatives.

Requirements

• 7+ years proven experience in HR in a people-focused or Shared Services role, with a track record of successfully managing and transforming HR operations.
• Bachelor’s degree, or equivalent combination of education and work experience.
• Expertise in HR systems (Workday, Greenhouse, Fountain, Looker, Qualtrics), and a strong understanding of how to leverage technology to enhance service delivery and efficiency.
• Demonstrated ability to lead and manage large-scale projects, such as system implementations, and to drive organizational change.
• Skilled in using data to identify opportunities, solve complex problems, and make data-driven decisions that optimize HR services.
• Comprehensive knowledge of HR compliance requirements and a proven ability to manage audit processes and ensure data integrity.

Nice To Haves

• Knowledge and experience in implementing AI, machine learning, and automation tools to streamline HR processes and improve the employee experience.
• Certification or advanced training in project management and/or change management methodologies (e.g., Lean, PMP, Prosci) to guide the enterprise through technology and process transitions.
• Strong experience in managing relationships with external vendors and partners to drive successful outcomes.

Responsibilities

• Create and execute a shared services strategy for Shared Services transformation, evolving and standardizing operations, and leveraging technology for efficient delivery of HR functions.
• Oversee and optimize the centralized function for key HR operations like compliance, immigration, escalations, and data management ensuring consistent and accurate service delivery.
• Proactively use data and engage with internal stakeholders to identify ongoing needs and actively look for opportunities to enhance current processes and optimize technology solutions.
• Drive the successful delivery of complex HR projects, such as system implementations and process improvements, by leading cross-functional project teams and managing all phases from initiation to completion.
• Harness expertise in HR systems and platforms (e.g., HRIS, ATS, HCM) to identify opportunities for efficiency gains, simplification of employee experience, data management and maximize user adoption.
• Champion change by partnering with key stakeholders to create and implement robust transition plans that foster employee buy-in and engagement with new processes and technology.
• Coach and develop a team of professionals to assist in their growth and attainment of necessary skills to create impact.
• Monitor staff performance and drive performance improvement initiatives and ensure that service levels meet or exceed agreed upon standards.
• Lead and influence a wide range of stakeholders—from internal partners to external vendors—to ensure project alignment and drive successful business outcomes.
• Translate long-term business objectives into actionable HR programs and services that support company-wide goals.
• Summarize and present data to key stakeholders, simplifying complex information into clear and compelling insights.
• Leverage data analysis to identify key trends, pinpoint opportunities for improvement, and inform the strategic direction of HR services.
• Ensure HR systems and processes are compliant and audit-ready, building a framework that supports operational integrity and reduces organizational risk.
• Drive continuous improvement and raise the bar by leveraging insights from external use cases and market data to inform and optimize our solutions.

Benefits

• Competitive salary, benefits, and equity.
• Annual bonus eligibility.
• New hire and ongoing grants of restricted stock units, depending on employee and company performance.
• Medical, dental, vision, and other benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees