Manager, HR Operations - Early Career Operations

T-Mobile • Overland Park, KS

2d • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role leads a critical HR Operations Support function responsible for delivering compliant, scalable, and high-impact operational support across Talent Acquisition and Workforce Compliance domains. The position oversees enterprise-wide processes including background checks (domestic and international), recruiting and requisition operations, recruiting compliance, I-9 and immigration compliance, vendor and contract governance, M&A integration support, system data ownership within Workday ATS and HCM, and case management oversight within ServiceNow. The role serves as a foundational driver of HR operational excellence by ensuring regulatory adherence, operational efficiency, and data integrity across systems and processes. Success in this position is measured by service quality, audit readiness, compliance integrity, process efficiency, vendor performance, team development, and effective case management performance. This leader plays a key role in strengthening the organization’s compliance framework while enhancing the employee and candidate experience through streamlined, technology-enabled HR operations. This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

Requirements

• Bachelor’s Degree plus 3 years of related experience OR Advanced degree with 1 year of related experience OR equivalent combination of education and experience
• Project Management (Required)
• People Management (Required)
• Coaching (Required)
• Human Resources Information Systems (HRIS) (Required)

Nice To Haves

• 4–7 years in HR Operations, Talent Acquisition Operations, Compliance, or shared services environment
• 4–7 years of people leadership experience with direct reports
• Experience supporting large, complex organizations (20,000+ employees preferred)
• Demonstrated experience managing background check programs, I-9 compliance, and immigration processes
• Vendor and contract management experience
• Experience supporting M&A HR integration efforts
• Hands-on experience with Workday ATS and Workday HCM
• Experience with ServiceNow case management
• Familiarity with Kronos, ADP, Kenexa or related platforms
• Project Management Professional (PMP)
• Professional in Human Resources (PHR)
• Certified Payroll Professional (CPP)
• Six Sigma Certification (Black Belt or Master Black Belt)

Responsibilities

• Lead, coach, and develop a high-performing HR Operations Support team, demonstrating strong people management, coaching, and performance development capabilities
• Establish clear performance standards, service-level expectations, and operational governance models while driving accountability through measurable service metrics and dashboards
• Drive workforce planning and capacity management to support enterprise hiring and compliance demands within a large, complex organization
• Oversee domestic and international background check programs, ensuring regulatory compliance, operational risk mitigation, and strong vendor performance management
• Govern recruiting compliance practices with deep knowledge of federal, state, and international employment regulations
• Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls with a strong focus on audit readiness and regulatory integrity
• Oversee immigration support processes in partnership with internal stakeholders and external counsel
• Manage end-to-end job requisition operational support within Workday ATS, ensuring data governance, system integrity, and consistent recruiting workflows
• Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations, ensuring reporting accuracy, data quality, and HRIS optimization
• Lead system enhancements, configuration improvements, and stabilization initiatives leveraging strong HRIS expertise
• Oversee ticket and case maintenance within ServiceNow, ensuring timely resolution, accurate documentation, SLA adherence, and trend analysis to improve service delivery
• Monitor and analyze case management metrics to identify improvement opportunities and enhance employee experience
• Partner with Talent Acquisition leadership and cross-functional HR teams to optimize requisition management, candidate lifecycle processes, and operational controls
• Lead vendor governance for background checks, immigration, and other HR operational partners, demonstrating strong contract management and risk mitigation capabilities
• Manage vendor performance, service-level agreements (SLAs), cost controls, and continuous improvement initiatives
• Support due diligence and integration efforts during M&A activities, including background checks, immigration, compliance alignment, and HR systems integration
• Identify operational risk areas during integration and implement mitigation strategies to ensure seamless transition into Workday HCM and ATS
• Drive enterprise-wide continuous improvement initiatives using structured project and process management methodologies
• Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability
• Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency
• Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager