LOD - Manager, Housekeeping

Wintergreen Pacific LLC • Nellysford, VA

8d

About The Position

Serve in an integral management position, a hands-on manager providing leadership to all housekeeping staff. The Housekeeping Manager’s role entails motivating, training, and mentoring staff as well as ensuring each member of the housekeeping team understands the organization’s cleaning procedure. Fully on board all new housekeepers. Maintain housekeeping equipment in good working order, including company vehicles and supplies. He/she is responsible for addressing operational and personnel concerns that arise while maintaining a high level of quality work. The Housekeeping Manager proactively maintains a strong working knowledge of rental units and their needs and schedules staff accordingly in order to fulfill occupancy requirements, while monitoring labor spend effectively. This role also maintains all necessary products through inventory control and ordering, including linen service and in-unit amenities, plus cleaning supplies. The Housekeeping Manager works closely with the Rental Operations Manager to determine statuses of rental units. The Housekeeping Manager is responsible for properly training all staff on proper use of equipment and cleaning products.

Requirements

• Prefer past hotel/resort experience in housekeeping management
• Must be able to work a flexible schedule with weekend work often necessary, dependent upon occupancy demands; willing to work long, extended hours
• High school diploma
• Base knowledge of basic construction design (water valves, heating elements, etc.)

Responsibilities

• Must be a proactive, positive, effective, fair communicator/leader.
• Establish and clearly communicate standard operating procedures to all staff.
• Schedule and assign duties to members of staff based on rental demands.
• Inspect the environment within the organization to ensure it meets optimal best practices at all times.
• Review customer survey feedback (Medallia system) and respond/coordinate mediation as needed.
• Stand in for any member of staff that is unavailable to carry out their duties to prevent any staffing gap.
• Responsible for ensuring dirty laundry is timelessly and appropriately cleaned and linen inventory is maintained appropriately.
• Order supplies for the housekeeping department via Purchase Order (PO) system
• Always present a professional team to Wintergreen guests.
• Maintain collaborative relationships with other managers across the organization.
• Additional ad hoc duties as needed

Benefits

• competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan)
• Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED