Manager Housekeeping- Hotel

Resorts World Las Vegas•Las Vegas, NV

About The Position

Summary Statement: The Housekeeping Manager is responsible for upholding the cleanliness, presentation, and overall aesthetic standards of Resorts World Las Vegas. This role requires strong knowledge of housekeeping operations and the ability to effectively communicate expectations, ensuring team members maintain a refined, welcoming, and comfortable environment that enhances the guest experience throughout their stay. Primary Job Duties: – Includes but is not limited to: · Ensure departmental standards are consistently met, including company policies, cleanliness expectations, regulatory compliance, and budget guidelines. · Promote a Team-based cleaning culture; at Resorts World, maintaining a clean environment is a shared responsibility across all levels. · Ensure proper cleanliness and upkeep of guest rooms, hallways, lockers, and lobbies, and verify that all assigned work is completed to standard. · Maintain accurate Team Member records, monitor daily performance, and support coaching, corrective action, and performance evaluations in accordance with company guidelines. · Report and follow up on all maintenance needs and ensure timely completion of work orders. · Conduct written guest room inspections in accordance with departmental standards. · Perform visual inspections of guest rooms and assigned public areas to ensure quality and consistency. · Monitor Guest Room Attendant and Utility House Person productivity, communicating performance concerns or deficiencies to the assigned Housekeeping Tower Manager. · Manage inventory levels to ensure adequate stocking of guest room and floor supplies while maintaining room quality standards. · Assist in the development and implementation of initiatives that enhance service quality, operational efficiency, guest satisfaction, and overall profitability. · Support effective communication by organizing, leading, and participating in departmental meetings and ensuring Team Members are informed of expectations, updates, and objectives. · Utilize a personal mobile device for job-related communications, operational systems access, and review of company documents when necessary and in alignment with company policy. · Perform other job-related duties as assigned. Qualifications: – Includes but is not limited to: · Ability to work varied shifts, including nights, weekends, and holidays. · Ability to effectively communicate in English. · Polished appearance and demeanor. · Excellent customer service skills. · Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. · Ability to successfully mentor a team. Preferred: · Bilingual or multilingual proficiency to support communication with a diverse team and guest. · Previous experience working in a large-scale, luxury resort or high-volume hospitality operation. · Demonstrated ability to coach, develop, and motivate team members at various skill levels. · Strong organizational and time-management skills with the ability to handle multiple priorities in a fast-paced environment. · Experience in conducting performance evaluations, issuing corrective action, and supporting team accountability in alignment with company policies. · Proficiency with housekeeping operational systems and technology (e.g., HOTSOS, Opera, UKG, Microsoft Office Suite). · Proven ability to collaborate effectively with cross-functional departments to support guest experience and operational goals. · Strong communication and interpersonal skills with the ability to interact professionally with guests, team members, and leadership. Minimum Education and Experience: · At least five years of housekeeping experience in a similar or related field. · At least three years in a leadership/management position in a similar or related field. · Bachelor's degree in a related field. · Knowledge of pertinent laws and regulations impacting housekeeping including OSHA. Certificates, Licenses, Regulations: · Proof of eligibility to work in the United States · Position required licenses · At least 21 years of age. Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Ability to stand, walk, bend, reach, and kneel frequently as part of daily floor supervision and inspection responsibilities. · Must be able to lift, push, pull, or move objects up to 50 lbs. on an occasional basis (e.g., linen bags, supply cases, housekeeping carts). · Ability to assist with cleaning or room resets when operational needs are required, including making beds, replacing linens, and repositioning furniture. · Must be able to tolerate varying working environments, including exposure to cleaning agents, fragrances, dust, and frequent movement between climate-controlled and non-climate-controlled areas. · Work may require extended periods of standing, walking, or continuous motion during high business demand, special events, or peak occupancy periods. · Must be able to visually inspect rooms and public areas to verify cleanliness standards, including close visual detail work. · Must be able to communicate clearly in person, by radio, and through mobile devices to relay instructions and updates in real time. · Position requires the use of a personal mobile device for job-related communication, system access, and documentation in alignment with company policy. · Must be able to work a flexible schedule, including any shifts, weekends, holidays, and occasional extended hours based on business needs. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Requirements

Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Ability to successfully mentor a team.
At least five years of housekeeping experience in a similar or related field.
At least three years in a leadership/management position in a similar or related field.
Bachelor's degree in a related field.
Knowledge of pertinent laws and regulations impacting housekeeping including OSHA.
Proof of eligibility to work in the United States
Position required licenses
At least 21 years of age.
Ability to stand, walk, bend, reach, and kneel frequently as part of daily floor supervision and inspection responsibilities.
Must be able to lift, push, pull, or move objects up to 50 lbs. on an occasional basis (e.g., linen bags, supply cases, housekeeping carts).
Ability to assist with cleaning or room resets when operational needs are required, including making beds, replacing linens, and repositioning furniture.
Must be able to tolerate varying working environments, including exposure to cleaning agents, fragrances, dust, and frequent movement between climate-controlled and non-climate-controlled areas.
Work may require extended periods of standing, walking, or continuous motion during high business demand, special events, or peak occupancy periods.
Must be able to visually inspect rooms and public areas to verify cleanliness standards, including close visual detail work.
Must be able to communicate clearly in person, by radio, and through mobile devices to relay instructions and updates in real time.
Position requires the use of a personal mobile device for job-related communication, system access, and documentation in alignment with company policy.
Must be able to work a flexible schedule, including any shifts, weekends, holidays, and occasional extended hours based on business needs.

Nice To Haves

Bilingual or multilingual proficiency to support communication with a diverse team and guest.
Previous experience working in a large-scale, luxury resort or high-volume hospitality operation.
Demonstrated ability to coach, develop, and motivate team members at various skill levels.
Strong organizational and time-management skills with the ability to handle multiple priorities in a fast-paced environment.
Experience in conducting performance evaluations, issuing corrective action, and supporting team accountability in alignment with company policies.
Proficiency with housekeeping operational systems and technology (e.g., HOTSOS, Opera, UKG, Microsoft Office Suite).
Proven ability to collaborate effectively with cross-functional departments to support guest experience and operational goals.
Strong communication and interpersonal skills with the ability to interact professionally with guests, team members, and leadership.

Responsibilities

Ensure departmental standards are consistently met, including company policies, cleanliness expectations, regulatory compliance, and budget guidelines.
Promote a Team-based cleaning culture; at Resorts World, maintaining a clean environment is a shared responsibility across all levels.
Ensure proper cleanliness and upkeep of guest rooms, hallways, lockers, and lobbies, and verify that all assigned work is completed to standard.
Maintain accurate Team Member records, monitor daily performance, and support coaching, corrective action, and performance evaluations in accordance with company guidelines.
Report and follow up on all maintenance needs and ensure timely completion of work orders.
Conduct written guest room inspections in accordance with departmental standards.
Perform visual inspections of guest rooms and assigned public areas to ensure quality and consistency.
Monitor Guest Room Attendant and Utility House Person productivity, communicating performance concerns or deficiencies to the assigned Housekeeping Tower Manager.
Manage inventory levels to ensure adequate stocking of guest room and floor supplies while maintaining room quality standards.
Assist in the development and implementation of initiatives that enhance service quality, operational efficiency, guest satisfaction, and overall profitability.
Support effective communication by organizing, leading, and participating in departmental meetings and ensuring Team Members are informed of expectations, updates, and objectives.
Utilize a personal mobile device for job-related communications, operational systems access, and review of company documents when necessary and in alignment with company policy.
Perform other job-related duties as assigned.