Manager, Hospitality Product & Inventory - LA28 Olympic & Paralympic Games

TKO • Los Angeles, CA

3d

About The Position

Collaborate closely with the Vice President of Hospitality & Inventory and the Director of Hospitality & Inventory to formulate and execute comprehensive hospitality packages aligning with the company's overarching objectives. The Hospitality Product & Inventory Manager will play a pivotal role in ensuring the seamless planning and execution of hospitality products during the Los Angeles 2028 Summer Olympic Games. This role involves supporting various aspects of product development, content creation, strategy, management, and implementation, ensuring a delightful experience for guests attending the Summer Olympics in Los Angeles.

Requirements

• Proven experience in event hospitality, sports management, or large-scale live events.
• Strong organizational and multitasking abilities, capable of managing multiple projects in fast-paced environments.
• Excellent communication and interpersonal skills, fostering productive collaboration across teams and stakeholders.
• Fluent English proficiency, both written and verbal.
• A team-oriented mindset, demonstrating flexibility, accountability, and a positive attitude.

Nice To Haves

• Exceptional attention to detail while maintaining a clear understanding of broader objectives.
• Ability to stay composed under pressure, managing priorities efficiently during peak event periods.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Quick adaptability and willingness to learn new systems and tools.
• Strong problem-solving and decision-making skills with a proactive, solution-driven approach.
• Experience in hospitality production or venue management.
• Familiarity with ticketing systems and reporting tools.

Responsibilities

• Lead the planning and delivery of world-class hospitality ticket products for the Los Angeles 2028 Olympic Games across specific clusters, locations, and/or venues, ensuring alignment with commercial & strategic objectives.
• Manage timelines, milestones, and key deliverables with precision, ensuring all projects are delivered on time and to the highest quality standards.
• Oversee product inventory and system accuracy, maintaining seamless coordination across teams.
• Consistently seek to maximize opportunities and develop innovative products and solutions, while also assessing risks and reducing liability.
• Support the creation and implementation of new commercial hospitality and premium ticket concepts and ad-hoc products to enhance the guest experience.
• Support the creation of business insights, dashboards, and presentations for senior leadership, while tracking market trends and customer feedback to refine commercial offerings.
• Serve as an on-site Hospitality Product Cluster Manager during the Games, ensuring smooth operations and exceptional guest satisfaction.
• Collaborate closely with cross-functional teams — from ticketing and operations to marketing, global sales channels, and client services — to effectively manage the commercial product life cycle and deliver a cohesive and memorable experience.
• Continuously look to enhance the end-to-end customer journey, supporting all sales channels in relation to product offerings and resolve escalated customer service issues as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees