Manager - Hospital Operations

Ochsner Health•New Orleans, LA

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job manages and oversees the daily operations over assigned department(s). Acts as liaison for staff, physicians, directors and administration on a day-to-day basis; independently makes decisions that could seriously affect the overall division and/or organization's financial objectives, performance objectives and strategic results; and monitors and maintains operational profitability in all assigned department(s). Participates in activities that support high quality nursing care, and ensures adherence to the highest standards of nursing care and practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent.
High School diploma and 7 years of related healthcare experience including 2 years of demonstrated leadership experience. OR Bachelor's degree with 3 years of related healthcare experience including 2 years of demonstrated leadership experience. OR Master's degree with 2 years demonstrated leadership experience.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong interpersonal skills.
Excellent leadership skills and ability to be self-directed.
Good organizational and time management skills.
Knowledge of current, applicable federal, state and local laws, accreditation standards or regulatory agency requirements and ability to ensure compliance with all such laws, regulations, and standards.

Nice To Haves

Bachelor's degree in healthcare, business administration or related field.

Responsibilities

Ensures quality of care and patient satisfaction through oversight of policies, procedures, and improvement initiatives.
Manages, develops, retains, and inspires an engaged workforce.
Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with departmental physician leadership and direct leader.
Reviews scheduling telephone service and access data daily, readjusts staffing levels, and provides recommendations to leadership.
Determines appropriate staffing levels, interviews, hires, onboards, conducts performance reviews, and works with Human Resources on the progressive discipline of employees within the departmental unit(s).
Ensures operational profitability through effective budgeting and resource management.
Manages the physical and technological infrastructure and supports organizational structures.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.